<p>At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.</p> <p>POSITION DESCRIPTION:</p> <p>This position will be responsible for bringing the brand promise to life in all the resort amenities and outlets. The role serves as guest advocate and key advisor to the General Manager and leads the operation of food & beverage and retail outlet departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.</p> <p>COMPANY BENEFITS:</p> <ul> <li>Bi-Weekly Pay </li><li>Matching 401K </li><li>Growth & Developmental Opportunities </li><li>Comprehensive Medical, Dental & Vision Benefits </li><li>EAP - Employee Assistance Program </li><li>PTO - Paid Time Off </li><li>Travel Benefits, Discounts & FREE Vacations through our ClubGo Program </li><li>Tuition Reimbursement & Continuing Education Courses </li><li>Outstanding Company Culture </li></ul> <p>ESSENTIAL DUTIES AND TASKS:</p> <ul> <li>Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing amenity delivery staff. Demonstrate a culture of learning and mentorship for continual performance development. </li><li>Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning. </li><li>Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success. </li><li>Execute predefined guest engagement strategies, standards and programs through daily management practices within food & beverage and retail operations to create fun and immersive experiences for the entire family. </li><li>Development of departmental budgets and allocation of resources to meet financial goals. </li></ul> <p>QUALIFICATIONS:</p> <ul> <li>Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast-paced setting. </li><li>Demonstrated professional verbal and written communication and presentation skills. </li><li>Novice level mastery of Microsoft Office products. </li><li>Driving record must qualify to drive company owned vehicles. </li></ul> <p>EDUCATION and/or EXPERIENCE:</p> <ul> <li>High School Diploma or GED equivalent required. </li><li>Four-year college degree preferred. </li><li>2 years customer facing service/hospitality </li></ul> <p>CERTIFICATES, LICENSES, REGISTRATIONS:</p> <ul> <li>ServSafe certified (preferred) </li><li>TIP's trained (preferred) </li></ul>