<p>This position will start in 2026</p> <p>Incumbent serves as receptionist of the Service Center. Manages the 811 line locates and organizes daily tasks for T&D Field Techs who locate water, wastewater, and stormwater utility infrastructure. Trains and supports the Control office and may sub for Communications office as needed. </p> <p>This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation: </p> <p>Primary</p> <p>Trains new Communications Operators and schedules the Communications Operators for shifts to ensure 24/7/365 coverage. </p> <p>Act as receptionist for City of Bloomington Utilities (CBU) Service Center. </p> <p>Administer 811 line locate requests.</p> <p>Relay factual and helpful information to and from customers and other members of the public via multi-line</p> <p>telephone, email, and proprietary software, such as GIS. </p> <p>Facilitate City of Bloomington Utilities (CBU) activities by communicating clearly and efficiently with CBU staff, other City Departments, and external stakeholders. </p> <p>Protect CBU assets and personnel safety by monitoring via close circuit television all activity surrounding the CBU Service Center and communicating anomalies. </p> <p>Initiate City staff activities in response to severe weather or other emergencies. </p> <p>Promote efficient City traffic flow for emergency responders by communicating CBU-related street closings/openings. </p> <p>Develop all materials for CBU staff internal communications, such as contact and notification lists. Coordinate calls from work crews and dispatches assistance if necessary. </p> <p>Secondary</p> <p>Serve as backup Communications Operator in case of emergency. </p> <p>Support CBU decision-making via data collection and distribution. </p> <p>Participate in quarterly meetings, annual training, and assists in training new Communication Operators. May be asked to monitor tank elevations. </p> <p>Responsible for finding replacement if a scheduled individual cannot work. </p> <p>Take all reasonable steps to maintain a safe work environment. </p> <p>Perform related duties as assigned. </p> <p>High school or equivalent (GED), or combination of education and experience that provides the knowledge, skills, and abilities to perform the duties of this position.</p> <p>Knowledge of standard office procedures, Microsoft Office and/or Google Suite.</p> <p>Difficulty of Work</p> <p>The Communications Office is staffed 24 hours per day, 365 days per year. Generally, works the same hours each week, but will be asked to cover other shifts as needed. The incumbent is required to correct English grammar, spelling, punctuation, and perform basic arithmetic calculations. The work environment is a modern office with no unusual physical demands although this person most often is alone in the building.</p> <p>Personal Work Relationships </p> <p>Maintains frequent contact with department supervisors and associates, representatives of other government and community agencies, and members of the general public for the purpose of receiving daily assignments and giving and receiving factual work-related information. This position is the voice for the City during evenings, overnight, weekends, and holidays.</p> <p>Reports to the Communications Manager. </p>