<p>Department</p> <p>FSUCard Center | Office of Business Services</p> <p>Responsibilities</p> <ul> <li>Responsible for monitoring the on-line card system and on-site requests for the official university identification cards program to allow service and access to FSU card-based operations. Serves as a team leader for producing FSUCards, for university students, faculty, staff, contractor cards, departmental badges, and other related cards. Responsible for the production of all identification cards ensuring accuracy. Provides basic training to OBS staff in card production and troubleshooting related equipment. </li><li>Responsible for generating and reconciling FSUCard Center reports. Runs Card Center production and duplication reports, badge production, distribution, mailing, FSUCash, credit card, charge adjustments, Call Center, and service ticket reports. Maintains a daily, weekly, and monthly assigned report log. Provides analysis information regarding these operating reports. May provide research to verify the accuracy of data and research trends. Assists FSUCard Manager with other assigned tasks as required. </li><li>Assists in reviewing and maintaining accounting records for 1st level processing of credit card payments and FSUCash inactivity fee forms. Responsible for verifying and handling refund requests and balancing reports for refunds and charge adjustments. Provides required documents and obtains appropriate approvals. Researches issues and resolves any discrepancies. </li><li>Responsible for administrating customer service support related to the FSUCard Center service counter. Independently gathers customer information and handles customer service tasks and concerns, providing appropriate solutions and alternatives. Establishes customer service by greeting, directing, assisting customers, answering phones, email correspondence, and processing service tickets. Responsible for scheduling and supervising OPS front end employees. Maintains inventory of supplies needed for Card service center. Assists with the training program for New Nole Orientation. Recommends and assists with developing procedures to ensure customer satisfaction for the Office of Business Services and office operational needs to include equipment, workflow, staffing, and materials. </li></ul> <p>Qualifications</p> <p>High school diploma or equivalent and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)</p> <p>Preferred Qualifications</p> <p>Experience working in customer service.</p> <p>University Information</p> <p>One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!</p> <p>Learn more about our university and campuses.</p> <p>FSU Total Rewards</p> <p>FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.</p> <p>Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.</p> <p>How To Apply</p> <p>If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.</p> <p>Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.</p> <p>Veterans' Preference</p> <p>Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.</p> <p>IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.</p> <p>Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.</p> <p>Considerations</p> <p>This is an USPS (University Support Personnel System) position.</p> <p>This position requires successful completion of a criminal history background check.</p> <p>Equal Employment Opportunity</p> <p>FSU is an Equal Employment Opportunity Employer.</p>