<p>Summary</p> <p>We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes.</p> <p>Pay, Benefits, & Work Schedule</p> <p>Grade: 112</p> <p>Salary: $14.08 - $23.07 Hourly (Dependent on Qualifications)</p> <p>Department: Communications</p> <p>ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS: Rotating 40 hour work week, Monday - Friday, 7:00 am - 6:00 pm. Must be available to work additional hours as needed.</p> <p>Who May Apply?</p> <p>All persons legally authorized to work in the United States</p> <p>Responsibilities</p> <p>The Senior Call Center Representative will provide technical direction and perform on the job training of the work order management systems, customer service skills, and policies for the Call Center.</p> <ul> <li>Reach out to individual departments as needed to ensure all information is current. </li><li>Assist in making inbound phone calls as needed. </li><li>Handle supervisor calls when a customer is irate or requests to pass along a compliment. </li><li>Direct emails received from customer call center to the appropriate department in regards to citizen concerns. </li><li>Assist in making outbound phone calls to citizens that are needing assistance regarding IVR or online payments. </li><li>Ensure call center representatives provide responsive service in a professional manner by monitoring the work load throughout the day. </li><li>Responsible for training for all new call center representatives and training current representatives. </li><li>May be asked to perform other duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Requires a High School Diploma or GED </li><li>Minimum of two (2) years of related experience </li><li>A valid driver's license is required. Successful out of state candidates must be able to obtain a valid Texas driver's license within 90 days of hire </li></ul> <p>Other Information:</p> <p>Benefits</p> <p>The City offers an excellent benefit package that includes:</p> <ul> <li>Texas Municipal Retirement System - the City offers a 2 to 1 match. Each employee automatically contributes 6% of their total compensation. The City matches 2 dollars for every 1 dollar you contribute. </li><li>Medical/dental/vision/life coverage for employees and their eligible dependents. </li><li>Vacation - 88+ hours per year </li><li>Personal leave - 40 hours per year </li><li>Sick leave - 96 hours per year </li><li>Voluntary 457b deferred compensation plan </li><li>Seven (7) Holidays </li><li>Flexible Spending Account </li><li>City Employee Health & Wellness Clinic & City Employee Fitness Center </li><li>Learning & Development Academy </li><li>Tuition Reimbursement Programs </li><li>Employee Recognition Programs </li></ul> <p>Basis of Rating</p> <p>Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.</p> <p>Closing Statement</p> <p>Selected applicants must be able to pass a background investigation and a pre-employment drug test.</p> <p>Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.</p> <p>In the event of an emergency, employees are required to work to provide for the safety and well-being of the general public, including the delivery and restoration of vital services.</p> <p>This position is classified as "Safety Sensitive". All employees in safety sensitive positions are subject to random drug testing, pursuant to City policy, HR 15.0 Alcohol and Drug Abuse.</p> <p>Job opening will close on:</p> <p>June 4, 2018</p>