<p>Company Description</p> <p>We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!</p> <p>Job Description</p> <p>We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.</p> <ul> <li>Answer incoming customer calls, emails, and chat messages in a timely and professional manner </li><li>Provide accurate information about our products and services </li><li>Process orders, refunds, and exchanges efficiently </li><li>Identify and escalate complex issues to appropriate departments </li><li>Maintain detailed records of customer interactions and transactions </li><li>Collaborate with team members to ensure customer satisfaction </li><li>Stay updated on company policies, products, and services </li><li>Participate in ongoing training and development programs </li><li>Contribute to a positive work environment by supporting team goals </li></ul> <p>Qualifications</p> <ul> <li>Excellent verbal and written communication skills </li><li>Strong problem-solving abilities and attention to detail </li><li>Proficiency in customer service software and basic computer skills </li><li>Ability to multitask and prioritize in a fast-paced environment </li><li>Patient and empathetic approach to customer interactions </li><li>Previous customer service experience preferred </li><li>High school diploma or equivalent </li><li>Ability to work flexible hours, including weekends and holidays as needed </li><li>Strong team player with a positive attitude </li></ul> <p>Additional Information</p> <p>BENEFITS</p> <ul> <li>Flexible Hours </li><li>Competitive wages </li><li>Employee discount on all food items </li><li>Advancement opportunities </li><li>Paid Training </li><li>Incredible Bonus Structure </li></ul> <p>FULL TIME DRIVERS BENEFITS (in addition to above benefits):</p> <ul> <li>Offered Health, Dental & Vision Insurance after 60 days of employment </li><li>Voluntary accident coverage/Critical illness coverage </li><li>Flexible Spending Accounts </li><li>Ability to contribute to a 401(k) </li></ul>