<p>We believe conversations will become the #1 way to shop.</p> <p>At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.</p> <p>Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.</p> <p>To win, we focus relentlessly on:</p> <ul> <li> <p>Quality: conversations that feel authentic and on-brand.</p> </li><li> <p>Experience: effortless shopping from chat to checkout.</p> </li><li> <p>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</p> </li></ul> <p>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.</p> <p>Join us to make Conversational Commerce real.</p> <p>About the Design Team at Gorgias</p> <p>At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we're craft-focused. We're all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).</p> <p>We're now looking for a Senior Designer to help us optimize and scale our product experience through data-informed UX design. This is a high-impact role focused on accelerating product-led growth by improving onboarding, activation, conversion, and expansion.</p> <p>What You'll Do</p> <p>You'll lead design for key growth initiatives, owning the user journey from first touch to power user. Your mission is to uncover friction, ship experiments, and design experiences that convert and retain.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges</p> </li><li> <p>Identify friction points across the user journey using data, research, and product signals</p> </li><li> <p>Own UX for growth experiments from concept to shipped experience</p> </li><li> <p>Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)</p> </li><li> <p>Translate product and business goals into intuitive, impactful UX</p> </li><li> <p>Balance rapid iteration with exceptional UI craft and polish</p> </li><li> <p>Influence product strategy with a data-driven, test-and-learn mindset</p> </li></ul> <p>Who You Are</p> <p>You're a high-output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.</p> <p>You have:</p> <ul> <li> <p>A portfolio that shows measurable outcomes</p> </li><li> <p>4+ years of product or growth design experience, ideally in SaaS or B2C environments</p> </li><li> <p>Advanced Figma skills and familiarity with modern prototyping workflows</p> </li><li> <p>Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers</p> </li><li> <p>Deep understanding of product metrics and how UX drives conversion</p> </li><li> <p>Bias for action, you ship fast, test ideas, and iterate based on results</p> </li><li> <p>Direct communication style and ability to influence cross-functional teams</p> </li><li> <p>Passion for design systems, experimentation, and delivering user value</p> </li></ul> <p>Nice to Have:</p> <ul> <li> <p>Experience working in a product-led growth company</p> </li><li> <p>Familiarity with AI-first design tools like Lovable, V0, or Cursor</p> </li><li> <p>Experience designing for freemium or tiered subscription models</p> </li></ul> <p>Our Hiring Process</p> <ul> <li> <p>Intro Call & Portfolio Review - with Gerard (Talent Acquistion)</p> </li><li> <p>Hiring Manager Interview - with Bora (VP Product Design)</p> </li><li> <p>Portfolio Review - Ines, Natasha, Jeremie ((Product Design members))</p> </li><li> <p>Case Study Presentation - to Bora, Emi & Chris (Product Design members)</p> </li><li> <p>Leadership Interview - with Thomas (VP of Product)</p> </li><li> <p>Reference Check and offer</p> </li></ul> <p>Perks & Benefits</p> <ul> <li> <p>? 5-week vacation (We follow each country's appropriate PTO Laws)</p> </li><li> <p>Paid sick leave</p> </li><li> <p>Paid parental leave (16 weeks)</p> </li><li> <p>MacBook Pro</p> </li><li> <p>? Personal credit card to buy lunches (you'll have your own Gorgias credit card)</p> </li><li> <p>We provide private health insurance and retirement pension</p> </li><li> <p>? Get up to $700 USD to set up your workstation at home (working from home should feel breezy)</p> </li><li> <p>Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</p> </li><li> <p>Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</p> </li></ul> <p>AI at Gorgias</p> <p>At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.</p> <p>The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.</p> <p>We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.</p> <p>AI use in Recruiting at Gorgias</p> <p>We use AI tools to assist in managing and assessing applications, with human oversight at every stage.</p> <p>Diversity & Inclusion at Gorgias</p> <p>We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.</p> <p>If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.</p>