<p>About Learning Resources:</p> <p>We are Learning Resources, and learning is where we play. Voted one of the Chicago Tribune's Top Workplaces, we're a growing, family-owned company known for our award-winning educational toys, including top sellers Pretend & Play Calculator Cash Register, Farmer's Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins. If you're curious, collaborative, and a kid at heart, you'll feel right at home here. Join us in shaping the future of learning with our award-winning team!</p> <p>Position Description:</p> <p>This internship provides hands on experience supporting Customer Service and Sales Support operations, with a focus on process improvement, reporting, documentation, and responsible use of AI tools. The intern will work on real projects that improve efficiency, consistency, and scalability across customer facing and revenue supporting workflows.</p> <p>Scope of Responsibilities:</p> <p>The individual in this role will:</p> <ul> <li>Assist with documenting and standardizing Customer Service and Sales Support processes, templates, and checklists </li><li>Analyze customer inquiries, service data, or sales support workflows to identify trends and improvement opportunities </li><li>Support reporting and insights initiatives (e.g., summarizing trends, preparing dashboards or monthly summaries) </li><li>Help build and organize internal knowledge resources (FAQs, SOPs, templates) to reduce repeat questions, and improve self-service for internal teams. </li><li>Support AI enablement initiatives, such as drafting prompt libraries, knowledge base content, and identifying automation opportunities </li><li>Collaborate with cross-functional partners including Sales, Marketing, IT, and Operations as needed </li></ul> <p>Learning & Development Opportunities:</p> <ul> <li>Exposure to end to end customer experience and sales operations </li><li>Practical experience with business data, reporting, and process improvement </li><li>Hands on use of AI tools in a real business environment </li><li>Coaching, feedback, and participation in the company's structured internship program </li></ul> <p>Qualifications:</p> <ul> <li>Analytical mindset with attention to detail </li><li>Strong organizational and communication skills </li><li>Interest in customer experience, business operations, data, and/or AI </li><li>Curious, proactive, and eager to learn in a fast paced environment </li><li>Strong interpersonal skills, fostering positive interactions. </li><li>Reliable follow-up and follow-through skills. </li><li>A positive, patient, and customer oriented approach. </li></ul> <p>We are a drug-free workplace and an EEO employer.</p> <p>Please note that this role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.</p> <p>Compensation: $20 per hour</p> <p>#LI-hybrid</p>