<p>Overview Be the first smile they see. The voice they trust. The heart of our front desk. At Pet Care Veterinary Hospital, we're more than just a veterinary clinic; we're a team that leads with compassion, connection, and care. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. Why you'll love us: Compassion meets connection - You'll be the welcoming face and helpful voice for pet parents navigating care for their dogs, cats, birds, reptiles, and more. Every day makes a difference - As part of our friendly, knowledgeable team, you'll help create a smooth, stress-free experience from check-in to checkout. Community trusted - We're proud to be a go-to veterinary hospital in Virginia Beach, built on lasting relationships and exceptional service. What you'll be doing: Greeting clients with warmth and professionalism, in person and on the phone. Scheduling appointments and managing daily workflow. Answering questions and providing clear, compassionate client education. Maintaining accurate records and updating patient files. Supporting the veterinary team with communication and coordination. Processing payments and checking clients in and out. Helping to ensure a calm, organized, and welcoming lobby experience. You are... A people person who loves to create great experiences from the first phone call to the final tail wag. Organized and detail-obsessed, keeping appointments, records, and communication running smoothly. A master multitasker who stays cool and kind even during the busiest times. Tech-savvy and confident navigating digital systems and patient charts. Calm, clear, and compassionate, especially when pet parents are stressed. Eager to grow your skills in a hospital that values professional development and team culture. What's in it for you? Competitive pay, based on experience Medical, dental, vision, and life insurance (some plans include free outpatient mental health care) Generous CE allowance + paid CE time Uniform allowance Pet care discounts for your personal pets PTO, floating holidays, parental leave, and military leave A robust Employee Assistance Program (from finances to wellness and everything in between) Access to Encore Vet Group's library of training, CE, and career development resources A 401(k) with up to 5% company match. Want to work somewhere you can grow, belong, and be part of something special? Apply today! Check us out: www.petcarevb.com Pet Care Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients. Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.</p>