<p>This position is only open to Colorado state residents.</p> <p>Note: This posting may fill more than one vacancy.</p> <p>This is a term-limited position with an anticipated end date of June 30, 2026 contingent upon funding. </p> <p>This position has the potential to become permanent, subject to funding. This position is eligible for full benefits.</p> <p>Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying. </p> <p>Apply for a job with the State of Colorado</p> <p>To learn more about what happens after you apply for a position with the State of Colorado, please watch the short, informative video </p> <p>What Happens After You Apply</p> <p>Committed to Diversity - We foster a workforce that is reflective of the communities we serve. If you're looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences</p> <p>Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion</p> <p>The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.</p> <p>DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions.  At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.</p> <p>If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.</p> <p>Good Government Starts Here!</p> <p>Why We Want You:</p> <p>We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.</p> <p>What You'll Get From Us:</p> <p>In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the  Benefits Overview video for details on the benefits offered to employees.</p> <p>This is a term-limited position with an anticipating end date of June 30, 2026 contingent upon funding. </p> <p>This position has the potential to become permanent, subject to funding. This position is eligible for full benefits.</p> <p>This position is an individual contributor for training development and delivery of CORE (Colorado Operations Resource Engine) applications, including identification of training requirements by conducting a skills gap analysis, conducting surveys, and evaluating results. </p> <p>The position is responsible for planning, organizing, and implementing training activities to close gaps identified from the gap analysis. The position develops training goals and objectives as established by higher management and determines the process of training, including design. Position uses judgment in tailoring existing guidelines to be applied to training needs.</p> <p>Position explains work processes, conducts training, and advises departments on the use of CORE Operations applications. The position is responsible for coordinating and collaborating with subject matter experts in CORE Operations to achieve aspects of statewide centralized training development and delivery of CORE training initiatives. Position conducts post training delivery analysis, which includes evaluating effectiveness and alignment to goals, and implementing modifications as necessary.</p> <p>Position creates, facilitates, and delivers structured learning experiences, such as online courses, webinars, how-to videos, job aids, and website content.</p> <p>Position provides support to the work unit through as-needed development, end-user support, communications, and website content. Position has been repurposed as CORE applications have expanded to include payroll and employee self-service.</p> <p>A summary of the duties and responsibilities will include, but are not limited to, the following:</p> <p>Instructional design and project management </p> <p>To design and develop effective, content-rich training that meets the needs of end users and vendors. Working with subject matter experts and agency contacts to identify the target audience's needs, the training is expected to be relevant, cost-efficient, and reusable when applicable. Position recommends and supports the development of training strategies to identify training needs for new employees, system upgrades, and other potential changes to business processes.</p> <p>Position accesses and evaluates existing training to identify the need for changes to re-align with system and business process updates, and to evaluate the effectiveness of the training method of delivery, retention, and utilization. Any new processes require approval of the Training and User Support Manager.</p> <p>Position manages CORE training environments and User IDs to ensure that the environments are available to be used by instructors and students in instructor led training (ILT) courses as they occur.</p> <p>Position provides guidance to the CORE Help Desk team in the development of training materials. Position serves as a Learning Management System (LMS) administrator for CORE courses and training content. Position posts courses to the LMS, provides LMS reports to management, and troubleshoots course registration and reporting issues.</p> <p>End user support </p> <p>Position serves as first level (Tier 1) help desk analyst on the CORE User Support team. This position, along with two others on the CORE Help Desk, is the first point of contact for users and vendors facing system issues.  It is responsible for quick and accurate ticket resolution or routing to Tier 2 teams. Notify team management of widespread or business-critical service issues when they occur and assist with follow up with all parties in those instances.</p> <p>Provide input to the knowledge base or process/procedural documents related to User Support processes or other team documents, and perform other duties as requested. End user support duties require a combination of technical and interpersonal skills.</p> <p>Other duties and special functions </p> <p>Including, but not limited to, conducting research for State of Colorado training requests, drafting training outlines and communications, updating training materials, and providing training knowledge support to other teams in the delivery of training workshops or webinars.</p> <ul> <li>A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration. </li></ul> <p>Skills-Based Hiring This position is advertised in line with the Governor's executive order (Executive Order 2022 015) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.</p> <p>Residency Requirement: </p> <p>This posting is only open to residents of the State of Colorado at the time of submitting your application. </p> <p>Class Code & Classification Description:</p> <p>H4I3XXTRAINING SPECIALIST III</p> <p>MINIMUM QUALIFICATIONS:</p> <p>Experience Only:</p> <p>Must show at least six (6) years of experience in organizational needs assessments. This includes designing and developing strategies for organizational development. Experience should cover data processes and both in-person and virtual training opportunities</p> <p>OR</p> <p>Education and Experience:</p> <p>A combination of at least six (6) years of related education and/or relevant experience with a progressive background in performing organizational needs assessments. This includes designing and developing strategies for organizational development. Experience should cover data processes and both in-person and virtual training opportunities.</p> <p>The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:</p> <ul> <li> <p>Previous State Service related to the work assigned to the position</p> </li><li> <p>Exceptional communications skills which include the ability to adapt verbal communication style to various situations and all levels within the organization as well as writing skills that produce documents which are formal, comprehensive, persuasive and understandable</p> </li><li> <p>Fluency in Microsoft Office Suite (Access, Excel, Word, and Outlook), and Google (Calendar, Documents, Sheets, Drive, etc.), as well as the ability to quickly learn and apply other software skills</p> </li><li> <p>Customer service skills</p> </li><li> <p>Experience planning, coordinating, creating and distributing communications to a variety of audiences</p> </li><li> <p>Deep knowledge and experience with the Articulate 360 suite with the ability to create engaging e-learning modules.</p> </li></ul> <p>Conditions of Employment:</p> <ul> <li>A pre-employment criminal background check will be conducted as part of the selection process. </li></ul> <p>Comparative Analysis Process </p> <p>The comparative analysis process for this position may consist of a structured application review, an online assessment and a structured interview.</p> <p>Appeal Rights:</p> <p>An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.</p> <p>As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.</p> <p>Review of the completed, signed, and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.</p> <p>For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.</p> <p>The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.</p> <p>Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal heather.siegal@state.co.us</p>