<p>About our group:</p> <p>Seagate Customer Success (CS) group is seeking an experienced engineering qualification manager. The CS group is responsible for the best-in-class customer service, qualification of new products and quality metrics for cloud customers. We work very closely with Sales, our factories and design centers to ensure that all of our engineering requirements and quality metrics are met for every product.</p> <p>About the role - you will:</p> <ul> <li>Proactively network with customers to grow professional relationships and best customer experience. </li><li>Manage customer requirements and be customer advocate with Product Line Management and Core team. </li><li>Engage with Design Center teams to timely execute product qualifications. </li><li>Stage and manage builds to enable qualification success. </li><li>Responsible for Technical Issues on large CSP accounts. </li><li>Manage joint engineering engagement projects with the customer. </li><li>Ensure new product qualifications meet schedules and are time to market leaders. </li><li>Work with the factories to ensure quality metrics meet the customer qualification requirements. </li></ul> <p>About you:</p> <ul> <li>Knowledge of product development cycle and validation processes of storage device products. </li><li>Knowledge of storage devices for Enterprise Server, Storage and NAS applications. </li><li>Work cross functionally to manage, influence and drive solutions both internally and externally. </li><li>Excellent communication and presentation skills. </li><li>Project Management experience. </li><li>Organized, team oriented. </li><li>Self-motivated, proactive individual with a strong willingness to learn and grow. </li></ul> <p>Your experience includes:</p> <ul> <li>Knowledge of how HDDs work, and how they are used in a CSP data center. </li><li>Project management experience of Storage device or System products. </li><li>7 years of experience in managing large customer accounts. </li><li>Experience in creating and managing 8Ds for issue resolution. </li><li>Lead cross functional teams in resolving engineering issues. </li><li>Bachelor's Degree in Engineering, Computer Science or related field with 7+ years of experience. </li></ul> <p>Location:</p> <p>Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our 1,500+ employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24- hour fitness center for a group or individual workout) to community service and many employee resource groups including Pride! Women's Leadership Network and a Young Professionals Network.</p> <p>The estimated base wage range for this position is $66.04- $87.50/hr. The individual base wage is based on work location and additional factors, including job-related skills, experience, and relevant education or training.</p> <p>Seagate offers comprehensive benefits to its eligible employees, including, but not limited to medical, dental, vision, and life insurance, short- and long-term disability, eligibility to participate in discretionary bonus program, 401(k), employee stock purchase plan, flexible and dependent care spending accounts, and health care spending accounts. Seagate also offers paid time off, including 12 holidays, 120 hours of vacation, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location and tenure with the Company.</p> <p>Location: Longmont, United States</p> <p>Travel: None</p> <p>About Us</p> <p>With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.</p> <p>We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.</p> <p>Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.</p> <p>Join us and get inspired to make a difference in the datasphere!</p> <p>Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster</p> <p>Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at accommodations@seagate.com.</p> <p>All Seagate jobs will remain open for a minimum of seven days.</p> <p>For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.</p>