<p>Client Overview:</p> <p>Our client, a growing startup, is seeking an Operations Associate (Personal Loans) to join their team on a temp-to-hire basis. Great office culture, room for growth, and cross-training opportunities are available.</p> <p>Salary/Hourly Rate:</p> <p>$22/hr</p> <p>Position Overview:</p> <p>The Operations Associate (Personal Loans) supports the end-to-end processing of personal loan applications, ensuring accuracy, compliance, and timely resolution of customer requests. This role collaborates with underwriting, customer service, risk, and technology teams to deliver a seamless lending experience. The position requires strong attention to detail and the ability to work in a fast-paced environment.</p> <p>Responsibilities of the Operations Associate (Personal Loans):</p> <ul> <li>Process and review personal loan applications, ensuring completeness and accuracy of documentation. </li><li>Perform data entry, validation, and updates in loan origination and servicing systems. </li><li>Conduct preliminary checks (KYC, income verification, credit bureau checks) in line with policy. </li><li>Coordinate with underwriting and credit teams to resolve discrepancies or missing information. </li><li>Monitor application queues and turnaround times to meet service level agreements (SLAs). </li><li>Support loan disbursement activities, including final verification and system setup. </li><li>Handle post-disbursement operational tasks (repayment schedule setup, amendments, closures). </li><li>Investigate and resolve operational issues, customer requests, and escalations promptly. </li></ul> <p>Required Experience/Skills for the Operations Associate (Personal Loans):</p> <ul> <li>1 - 3 years of experience in operations, lending, banking, or financial services. </li><li>Strong attention to detail and ability to manage multiple priorities. </li><li>Proficiency in data entry and working with loan origination or servicing systems. </li></ul> <p>Preferred Experience/Skills for the Operations Associate (Personal Loans):</p> <ul> <li>Experience in personal lending or consumer finance. </li><li>Familiarity with KYC, AML, and other regulatory requirements. </li><li>Experience working in a startup or high-growth environment. </li></ul> <p>Education Requirements:</p> <ul> <li>Bachelor's degree in Business, Finance, Accounting, Economics, or a related field (or equivalent experience) is required. </li></ul> <p>Benefits:</p> <ul> <li>Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). </li></ul>