<p>JobID: 210717592</p> <p>Category: Technology Support</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2026-04-02T13:50:13+00:00</p> <p>JobShift:</p> <p>Base Pay/Salary: Jersey City,NJ $114,000.00-$155,000.00</p> <p>Propel operational success with your expertise in technology support and a commitment to continuous improvement.</p> <p>As a Technology Support III team member in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.</p> <p>Job responsibilities</p> <ul> <li>Provide end-to-end service delivery and day-to-day operational support for external collaboration platforms, including VDRs, Microsoft 365 B2B guest access/shared channels, client portals, and Google Workspace, ensuring stability, availability, and great client experiences. </li><li>Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability </li><li>Support corp-to-corp communications infrastructure with an emphasis on Slack Enterprise and intercompany connectivity, including retry handling, processing latency, idempotency, SSO, Enterprise Key Management, app scopes, and tenant-to-tenant patterns across cross-company DMZs. </li><li>Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders </li><li>Monitor production environments, define and track SLIs/SLOs, and respond to anomalies using standard observability and SIEM tools (e.g., Azure Monitor, Splunk, Datadog); manage alerts, dashboards, and log analysis to accelerate detection and resolution. </li><li>Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure </li><li>Create and maintain high quality knowledge base articles, SOPs, and clientfacing FAQs; advocate for inclusive, secure collaboration settings and continuous improvement of support processes. </li></ul> <p>Required qualifications, capabilities, and skills</p> <ul> <li>3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services </li><li>Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud </li><li>Experience in observability and monitoring tools and techniques </li><li>Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework </li></ul> <p>Preferred qualifications, capabilities, and skills</p> <ul> <li>Experience with one or more general purpose programming languages and/or automation scripting </li><li>Working understanding of public cloud </li></ul>