<p>Position Title Assistant Director of One Stop Operations Campus Plainfield Campus Department One Stop Operations Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Exempt Regular,Temporary, or Grant Regular General Description</p> <p>The Assistant Director of One Stop is an enrollment operations manager who will provide co-leadership by overseeing the day-to-day operations of the One Stop Center. This position plans for integrated enrollment and retention services to ensure a single access point for student success. The position will co-manage a leading One Stop Center experience by staffing, training, scheduling, allocating resources, organizing and implementing processes and procedures to drive integrated enrollment and retention services for students. The Assistant director leads by example to ensure highly visible and effective customer service management for the One Stop Center. They will work under the direction of the Director of ACT and One Stop Operations and lead collaboratively with other directors and campus leaders to ensure a positive student experience towards graduation.</p> <p>Characteristics, Duties, and Responsibilities</p> <ul> <li>Manage scheduling, staffing, staff retention initiatives and development of Student Service Associates and Generalists including on-the-job coaching and training. </li><li>Develop and maintain semester trainings by collaborating within all departments of student development for Student Services Associates such as admissions, financial aid, student accounts and academic testing. </li><li>Creates a high-performance and student success centered culture by setting clear objectives and expectations with benchmark metrics related to enrollment and retention; targets and analyzes team member's accountability and giving appropriate feedback, including actively managing performance issues. </li><li>Collaborate with the enrollment management office to support enrollment operations by ensuring Student Services Associates assist with high school transcript intake, troubleshooting applications, and answering general questions about admissions, financial aid, and student accounts. </li><li>Develop and implement a data-driven assessment plan to regularly evaluate the effectiveness of services provided within the one-stop student services centers related to admissions, financial aid, student accounts, academic testing, and academic advising retention activities and report/recommend changes as necessary. </li><li>Develop programs, activities, and services to guide students in collaboration with academic departments to develop, update, and implement targeted interventions to increase student retention, success, and progress towards graduation. </li><li>Manage day-to-day technical support operations of the One Stop Center; must be able to ensure daily that dependable software and hardware products are in place to support to enrollment and retention functions. Must be able to set up appropriate protocol and escalation when technical operation/support is not functioning. </li><li>Demonstrate an appropriate sense of urgency for response times and service levels to achieve specific department service and quality goals on a regular basis. </li><li>Actively monitor customer satisfaction to evaluate and assess levels of customer satisfaction; gathers feedback to drive continuous improvement. </li><li>Aid students with pre-enrollment/registration and inform them regarding college programs, classes, course/program requirements, transfer articulation, and dual admission agreements. </li><li>Academically advise and provide support services for students to promote student development and clarify academic, career, and personal goals. </li><li>Support Student Services Associates, Student Services Generalists, and Student Services Specialists during heavy registration periods by leading by example and assisting students with all services provided in the One Stop. </li><li>Maintain procedures for assisting students in crisis which includes ensuring that all department staff are trained in crisis management procedures. </li><li>Collaborate with all managers and directors to implement key initiatives; keeps communications up to date. </li><li>Other duties as assigned. </li></ul> <p>Education Requirements</p> <p>Bachelor's degree required, Master's degree in Student Personnel Services or similar preferred.</p> <p>Experience</p> <p>Required Experience:</p> <ul> <li>1 - 2 years of management/leadership experience </li><li>Two (2) years' experience in college student affairs or equivalent counseling and/or academic advising or equivalent. </li></ul> <p>Preferred Experience:</p> <ul> <li>3 years in higher education customer service, sales, retail, banking, or related customer service-oriented role </li><li>Bilingual skills are highly preferred. </li><li>Previous enrollment management or concierge experience may be helpful to this position. </li></ul> <p>Competencies and Skills Required</p> <ul> <li>Understanding and awareness of diversity in staff and student population. </li><li>Utilizes inclusive hiring and training and practices. </li><li>Ability to establish cooperative working relationships and to coordinate activities with other departments especially with professional staff and a diverse and changing student body. </li><li>Must have proven ability to drive exceptional customer experience and results through team development. </li><li>Ability to diplomatically manage multiple commitments to students, staff, and operations. </li><li>Ability to adapt to challenges while remaining calm. </li><li>Must be able to work and meet expectations in a high-touch, high-volume, fast-paced and dynamic work environment. </li><li>Comfort and utilization with new technology that can support the work of the One-Stop Center. </li><li>Must have excellent verbal and written skills. Command of English grammar and syntax is integral to communicate effectively. </li><li>Computer proficiency with Microsoft Office applications. </li></ul> <p>Physical Demands and Work Environment</p> <ul> <li>This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled. </li><li>Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds. Will also need to stand and walk frequently. </li><li>No or very limited exposure to physical risk. </li><li>Some travel required. </li></ul> <p>Salary $65,000-$70,000 Additional Information</p> <p>UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.</p> <p>UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled</p> <p>==============</p> <p>Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.</p> <p>==============</p> <p>We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.</p> <p>Terms of Employment</p> <p>Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.</p> <p>Posting Detail Information</p> <p>Open Date 05/19/2025 Close Date Open Until Filled Yes</p>