<p>Director of Consumer Satisfaction</p> <p>The Director of Consumer Satisfaction is responsible for leading and executing quality control strategies across Mezzetta's product lines, with a focus on product and process improvement and supplier quality ensuring a superior product experience for the customer. This role oversees the Quality Assurance, Technical Services, and Continuous Improvement teams, working cross-functionally to uphold and enhance food safety and quality standards.</p> <p>Key Responsibilities:</p> <ul> <li>Develop and implement short- and long-term quality improvement strategies. </li><li>Ensure product specifications exceed competitor standards from raw materials to final product. </li><li>Collaborate cross-functionally to maintain consistent quality and food safety practices. </li><li>Establish and monitor KPIs and financial targets for quality operations. </li><li>Provide technical support to R&D, Operations, Processing and Engineering via Capex projects by directing the evaluation of processes and product improvement initiatives and providing input on equipment, manufacturing and process initiatives. </li><li>Analyze, monitor and achieve financial objectives by preparing the Quality Assurance budget, scheduling expenditures, analyzing variances and implementing corrective actions as needed. </li><li>Lead, coach, and develop the Quality team for high performance and retention. </li><li>Stay current with industry trends and regulations through continuous learning. </li></ul> <p>Key Qualifications:</p> <ul> <li>10+ years experience in CPG Quality and Food Safety environments </li><li>Minimum 4 year technical degree preferably in Food Science or related industry. </li><li>Strong background in quality systems, process improvement, and food manufacturing. </li><li>Experience with HACCP, GFSI, BRC, and FSMS preferred. </li><li>Skilled in managing complex operations and solving technical problems. </li><li>Knowledge of manufacturing processes, machinery, and food safety protocols. </li><li>Better Process Control or Acidified Foods certification a plus. </li></ul>