<p>Must Have Technical/Functional Skills</p> <p>We are seeking a Quality Assurance Program Manager to lead enterprise-scale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with hands-on automation testing, leadership and deep BFSI domain expertise-especially with Fiserv core banking platforms (e.g., DNA, Signature, bill pay/ACH; card/payment solutions). The role spans test strategy, automation architecture, release governance, vendor coordination, and production quality oversight.</p> <p>Job description</p> <p>Program Leadership & Strategy</p> <ul> <li>Own end-to-end QA program planning, budgeting, resourcing, and risk management across multiple workstreams and vendors. </li><li>Establish enterprise test strategy (functional, integration, E2E, UAT, NFR) aligned to product roadmaps and regulatory milestones (FFIEC, GLBA, SOX, PCI DSS). </li><li>Drive continuous improvement using shift-left/shift-right practices and standardized quality playbooks (defect prevention, root-cause analysis, test data strategies, and release readiness) </li></ul> <p>Automation & Engineering Excellence</p> <ul> <li>Architect and scale automation frameworks (UI, API, services, DB) using tools such as Selenium/WebDriver, Cypress/Playwright, RestAssured/Postman, JUnit/TestNG, and Cucumber/BDD. </li><li>Integrate automated suites into CI/CD (Azure DevOps, Jenkins, GitLab) with quality gates, test impact analysis, and dashboards (Allure/Extent/ReportPortal). </li><li>Champion data-driven testing, synthetic data generation, service virtualization, and environment reliability for predictable, fast feedback. </li></ul> <p>Banking Products & Fiserv Delivery</p> <ul> <li>Lead QA planning and integration testing for Fiserv platforms-core banking (DNA/Signature/Premier), payments (ACH/PEP+ or equivalent), card and digital banking channels-covering migrations, conversions, and feature upgrades. </li><li>Coordinate with Fiserv/vendor teams for release notes, defect triage, and hotfix validation; ensure end-to-end traceability from regulatory requirements to test evidence. </li></ul> <p>Release, Production Quality & Support</p> <ul> <li>Govern quality for releases and change windows; run go/no-go, readiness checks, rollback plans, and defect SLAs. </li><li>Oversee production support quality with proactive monitoring, incident RCA, and problem management; ensure hands-on troubleshooting and data validation as needed. </li></ul> <p>Compliance, Risk & Audit</p> <ul> <li>Maintain auditable test artifacts, evidence, and controls; support internal/external audits and model validations. </li><li>Enforce security and privacy test practices (static/dynamic testing inputs, secure configuration, data masking). </li></ul> <p>Must-Have Qualifications</p> <ul> <li>10-15+ years in software quality, with 5+ years leading multi-team QA programs in BFSI. </li><li>Proven automation testing leadership (framework design, coding standards, coverage strategy) across UI/API/data layers. </li><li>Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking, payments, digital). </li><li>Demonstrated production support exposure and hands-on technical skills (SQL, logs, API calls, debugging); coding experience in Ja va. </li><li>Experience with CI/CD pipelines, Git, and test reporting/observability tools. </li><li>Excellent stakeholder management (business, tech, vendor), communication, and executive reporting. </li></ul> <p>Nice-to-Have / Preferred</p> <ul> <li>Experience with performance, reliability, and security testing. </li><li>Exposure to large-scale conversions/migrations, data reconciliation, and parallel run strategies. Prior work with OSAT/standardized testing frameworks or similar institutional automation accelerators. </li></ul> <p>Core Tools & Technologies</p> <ul> <li>Automation: Selenium, Cypress, Playwright, RestAssured, Postman, Appium (mobile), Cucumber/BDD </li><li>CI/CD & SCM: Azure DevOps, Jenkins, GitLab, GitHub Actions; Git </li><li>Test Management: Azure Test Plans, HP ALM/Octane, Zephyr, Xray Data/DB: SQL Server, Oracle, PostgreSQL; test data management & masking tools </li><li>Observability: Splunk/Sumo Logic, Dynatrace/New Relic, Grafana </li><li>Performance/Security: JMeter/K6; basic SAST/DAST inputs </li></ul> <p>Banking & Fiserv Domain Scope (Examples)</p> <ul> <li>Core Banking: Accounts, deposits, lending, GL/ledger, teller, client 360, batch/overnight processing </li><li>Payments: ACH, wires, bill pay, card issuing/acquiring, fraud/risk controls </li><li>Digital Channels: Online & mobile banking, alerts/notifications, secure messaging </li><li>Compliance: GLBA, SOX, PCI DSS, FFIEC, model validation, audit evidence & retention </li></ul> <p>Outcomes & KPIs</p> <ul> <li>Defect leakage (to SIT/UAT/Prod) = targets; escape rate trending down </li><li>Automation coverage = agreed baseline (e.g., 70% of critical regression) and median pipeline time improving </li><li>Mean Time to Detect (MTTD) & Mean Time to Restore (MTTR) decreasing for release incidents </li><li>On-time delivery of test cycles & audit-ready evidence; reduction in repetitive manual effort via automation </li></ul> <p>TCS Employee Benefits Summary:</p> <ul> <li>Discretionary Annual Incentive. </li><li>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. </li><li>Family Support: Maternal & Parental Leaves. </li><li>Insurance Options: Auto & Home Insurance, Identity Theft Protection. </li><li>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. </li><li>Time Off: Vacation, Time Off, Sick Leave & Holidays. </li><li>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. </li></ul> <p>Salary Range : $120,000-$140,000 a year</p>