<p>The Technology Support Analyst position is responsible for coordinating the installation, moves and changes to the WAN/LAN network, telecommunication equipment and services, software and other internal organization technology requirements in ManpowerGroup field offices initiated by new, relocation, expansion and cease-driven facility projects. Project support requires managing multiple vendors and customers for multiple projects at all times.</p> <p>Project Support - 55%</p> <ul> <li>Project Management to include successful MAC projects. Including but not limited to new, relocation and expansion or upgrade projects that involve WAN/LAN/WLAN network equipment, telecommunication coordination, business software and other ManpowerGroup technology requirements. </li><li>Assist local field offices with determining their technology needs and providing the most cost effective solutions </li><li>Assist in the creation and maintenance of documentation of policies and procedures </li><li>Maintain record keeping systems that include equipment, telecommunications, vendor databases and other files </li></ul> <p>Vendor and Cost Control - 25%</p> <ul> <li>Ensure orders, facility preparation and day to day activity is on time, accurate and complies with ManpowerGroup standards </li><li>Responsible to track cost savings due to making recommendations to field offices or the redeployment of equipment </li><li>Audit of vendor invoices on a monthly basis to ensure timely and accurate billing </li></ul> <p>Customer Support - 20%</p> <ul> <li>Provide expert level escalation and technical leadership to support internal customer needs </li><li>Minimum of 2 years' experience in a technical capacity, which will include at least 1 year of telecommunications technology support </li><li>At least 1 year of experience related to the US telecom environment and vendors including knowledge of a mix of the following: PBX and key systems, VoIP, Centrex, SIP, Avaya and Cisco IPT, and mobile devices and providers </li><li>Associate's or Bachelor's Degree preferred but not required </li><li>Project management experience and related business skills are essential to this role </li><li>Ability to evaluate and manage multiple vendors in a complex IT environment </li><li>Analytical and problem solving skills </li><li>Strong customer service skills and ability to prioritize and execute multiple concurrent initiatives </li><li>Advanced professional level business writing, grammar and oral communication skills </li><li>Ability to act as communication point and liaison for the field and between multiple departments at the ManpowerGroup Headquarters </li><li>Demonstrated excellence at giving and receiving feedback from all levels of employees within the organization </li><li>Successful at influencing team & customers, and resolving problems and conflict </li></ul> <p>ManpowerGroup is an EOE/AA/Vets/Disabled Employer</p>