<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>The Clinical Nurse Manager (CNM) is accountable for the facilitation of excellence in patient care delivery, operational efficiencies, and compliance with hospital and regulatory policies and practices. This role has managerial oversight for emergency department nursing. The CNM coordinates patient flow and efficient/cost effective use of human, fiscal, and material resources. The CNM identifies, initiates and participates in hospital and unit-based quality improvement activities. She/he participates in a collaborative relationship with the interdisciplinary team, including physicians, nurses, support staff and other members of the health care teams. She/he is responsible for the development and evaluation of professional and support staff on her/his services. As a Nurse Leader, the CNM directs and evaluates all staff within Emergency Nursing and serves as a resource and role model for the nursing, technical, and support staff.</p> <p>Clinical Practice</p> <ol> <li> <p>Establishes and maintains an environment that is patient/family focused and sensitive to the diverse needs of patients and staff</p> </li><li> <p>Supports staff development</p> </li><li> <p>Establishes effective accountability systems to assure the patient care standards are met</p> </li><li> <p>Assess the effectiveness of patient care through direct observation and supervision of nursing and support staff</p> </li><li> <p>Works closely with the Nursing Practice Specialist to ensure the highest competent nursing care is provided for all ED patients from arrival to disposition</p> </li><li> <p>Ensures all patient care responsibilities will be performed consistent with age specific criteria including, but not limited to the pediatric and geriatric populations</p> </li><li> <p>Assists staff and leadership in the provision of nursing care using, but not limited to, the philosophy of MGH Patient Care Services, ENA and regulatory agency standards</p> </li><li> <p>Facilitates safe and efficient delivery of care in collaboration with the Interdisciplinary Emergency Medicine and Administrative Leadership Teams</p> </li></ol> <p>Resource Management</p> <ol> <li> <p>In collaboration with the ED Resource Nurses, ED Time-planning and Payroll Nurses, and the Nursing Director, evaluates and develops staffing patterns to support patient care needs and unit operations</p> </li><li> <p>Collaborates on patient care assignments based on staff competencies, patient acuity, illness complexity and knowledge of technology</p> </li><li> <p>Collaborates with ED Operations Manager regarding supply and equipment decisions and issues</p> </li><li> <p>Makes decisions that support appropriate use of human, fiscal and environmental resources for patient care</p> </li><li> <p>Interviews and hires candidates to fill vacant staff positions and participates in the interview process to fill vacant leadership positions</p> </li><li> <p>Collaborates and coordinates staff orientation activities with the Nursing Practice Specialist</p> </li><li> <p>Participates with the Nursing Leadership Team on annual review and update of position descriptions and competencies</p> </li><li> <p>Applies knowledge of current and relevant issues and changes in nursing, social and medical science to improve patient care and foster staff development</p> </li><li> <p>Collaborates with the leadership team on capital and personnel budget needs; monitors and tracks budget variances</p> </li></ol> <p>Leadership</p> <ol> <li> <p>Promotes interdisciplinary collaboration through effective communications and negotiations</p> </li><li> <p>Interprets and communicates to staff members in collaboration with the Nurse Practice Specialists all changes in standards of care, nursing practice activities, and hospital and departmental policies and procedures</p> </li><li> <p>Monitors compliance with policies and procedures</p> </li><li> <p>Participates as a member and leader in ED and hospital wide committees</p> </li><li> <p>Investigates safety reports and/or complaints and initiates appropriate action</p> </li><li> <p>Participates in Quality and Safety initiatives, including root cause analysis, formulation and implementation of corrective action and monitoring of action outcomes</p> </li><li> <p>Supports and coaches unit Excellence Every Day Champions for Magnet and JCAHO readiness initiatives and activities</p> </li><li> <p>Communicates and documents pertinent incidents, actions, and follow-up to the Nurse Director in a timely manner</p> </li><li> <p>Coordinates problem-solving activities with the staff and arranges meetings as needed</p> </li><li> <p>Conducts annual performance appraisals for staff - including staff competency assessments</p> </li><li> <p>Collaborates with Human Resource representatives re: corrective action and initiates appropriate corrective action with employees</p> </li><li> <p>Participates in unit staff meetings and disseminates appropriate information to staff</p> </li><li> <p>Fosters an environment where interdisciplinary collaboration related to patient care needs are paramount</p> </li><li> <p>Ensures a practice environment that maintains high professional standards of clinical care and conduct</p> </li><li> <p>Promotes professional development of staff through the MGH Clinical Recognition Program and specialty certification for nursing and support staff</p> </li><li> <p>Collaborates with the nursing leadership of the inpatient units, the ED Boarder and ED Observation Nurse Directors to promote smooth patient handoff and transitions and to solve problems which arise</p> </li></ol> <p>Professional Development</p> <ol> <li> <p>Works with the ED nursing leadership team to ensure that staff achieve competency in generic and specialty knowledge skills</p> </li><li> <p>Evaluates effectiveness of orientation program in collaboration with ED Nursing Leadership</p> </li><li> <p>Provides support to preceptors</p> </li><li> <p>Assists the Nurse Practice Specialists and ED Nursing Leadership Team in coordinating student assignments and the evaluation of student performances while in the clinical unit</p> </li><li> <p>Participates in MGH Leadership and development opportunities as appropriate to further professional development</p> </li><li> <p>Promotes professional development of staff through Clinical Recognition Program and other appropriate mechanisms</p> </li><li> <p>Actively supports staff participation for all MGH Collaborative Governance Committees</p> </li><li> <p>Applies knowledge of current and relevant issues and changes in nursing, social and medical science to improve patient care and foster staff development</p> </li><li> <p>Participates in and promotes evidence-based practice and professional research</p> </li></ol> <p>Performs other related duties as directed</p> <p>Supervisory responsibility</p> <p>Supervise approximately 90 RN's</p> <p>Reports directly to Nurse Director</p> <p>Fiscal Responsibility</p> <p>Appropriate cost-effective use of staffing and material resources</p> <p>Qualifications:</p> <p>Education</p> <ol> <li> <p>Current Massachusetts Nursing License required</p> </li><li> <p>Degree in Nursing required If Bachelor degree not in Nursing, the higher degree must be in Nursing.</p> </li><li> <p>Master's Degree preferred</p> </li></ol> <p>Experience</p> <ol> <li> <p>At least 3 years of Emergency Nursing experience required, with demonstrated clinical competence and professional accountability</p> </li><li> <p>Managerial or leadership experience desirable</p> </li></ol> <p>Skills and Abilities</p> <ol> <li> <p>Excellent communication and problem-solving skills</p> </li><li> <p>Must be flexible and able to manage stressful situations; ability to encourage and foster teamwork</p> </li></ol> <p>Working Conditions</p> <ol> <li> <p>Five day work week structured to meet unit/team needs</p> </li><li> <p>High volume fast paced emergency department providing care for inpatients and outpatients at all levels of acuity</p> </li><li> <p>The Unit operates 24/7 and cares for approximately 300+ patients/day</p> </li><li> <p>Must be able to stand for long periods of time</p> </li></ol> <p>Job Summary</p> <p>Summary</p> <p>Directs, plans and coordinates the service activities and staffing performance of professional nursing and auxiliary nursing personnel in rendering quality patient care. May provide direct patient care.</p> <p>Essential Functions</p> <p>Ensure the development, implementation, and evaluation of staff onboarding, training, and education.</p> <p>Provide ongoing coaching and performance feedback for staff.</p> <p>Ensures a positive work environment that is safe for patients, visitors and staff.</p> <p>Coordinating unit activities with other hospital departments of the hospital</p> <p>Develops and implements staffing plans.</p> <p>Required for All Jobs</p> <p>Performs other duties as assigned</p> <p>Complies with all policies and standards</p> <p>Does this position require Patient Care (indirect/direct)? Yes</p> <p>Qualifications</p> <p>Education</p> <p>Bachelor's Degree Nursing required or</p> <p>Master's Degree Nursing preferred</p> <p>Can this role accept experience in lieu of a degree? No</p> <p>Licenses and Credentials</p> <p>Registered Nurse [RN - State License] required</p> <p>Advanced Cardiovascular Life Support [ACLS Certification] preferred</p> <p>Basic Life Support [BLS] Certificate preferred</p> <p>Experience</p> <p>Nursing experience 2-3 years required and</p> <p>Nursing leadership experience 1-2 years preferred</p> <p>Knowledge, Skills & Abilities</p> <p>Strong organizational and interpersonal skills.</p> <p>Must have excellent critical thinking and problem-solving skills.</p> <p>Strong commitment to clinical excellence.</p> <p>Ability to remain calm in stressful situations.</p> <p>Knowledgeable of the care required by respective age groups for which care is being provided.</p> <p>Additional Job Details (if applicable)</p> <p>Physical Requirements</p> <p>Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>267 Charles Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Rotating (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>