<p>Job Description:</p> <p>Position Summary:</p> <p>The Member Service Coordinator is responsible for greeting and handling all visitors and service requests by the residents. They will be the point person for receiving, logging, solving, and providing confirmation upon completion of tasks. The position requires superior people skills to handle colleagues, residents and other guests of NewBridge. This person must be able to handle stressful situations skillfully. The position requires superior computer skills.</p> <p>Position Responsibilities:</p> <ul> <li>Receives all resident related requests in person, by telephone, and/or email in the following areas: trip and program reservations, requests for: engineering, IT, housekeeping, transportation requests for medical appointments, guest house reservations, and meeting space requests from residents and HSL employees. </li><li>Keeps track of all requests via help desk software (Building Engines). </li><li>Graciously receives complaints and concerns. Acts to correct issues by making requests of others. </li><li>Solves resident issues and/or arranges solutions with other departments, and provides follow up confirmation and/or status of requests. </li><li>Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently </li><li>Anticipates and meets the needs of the residents </li><li>Reserve conference rooms through Meeting Planner & Microsoft Outlook and perform other clerical duties as assigned </li><li>Coordinates trip lists, any change requests in coordination with Community Life and Transportation departments. </li><li>Assists residents with copy and fax requests. </li><li>Handles special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested. </li><li>Greets all visitors pleasantly and assists with directing them to the appropriate building </li><li>Welcomes and assists overnight guests using the President's Guest House. </li><li>Back up support for all non reservation guest house tasks. </li><li>Other duties and responsibilities as assigned. </li></ul> <p>Qualifications:</p> <ul> <li>Compassion for and desire to work with seniors </li><li>Basic knowledge of computers and other small office equipment </li><li>Superior customer service skills </li><li>Excellent organizational and communication skills and exceptional telephone etiquette </li><li>Excellent problem solving skills; uses good judgment and patience during emergencies and stressful situations </li><li>Maintains confidentiality and privacy of the residents </li><li>Professional appearance and demeanor </li><li>Flexibility to work varied shifts (when needed), including weekends and holidays </li><li>Previous Hotel/Receptionist experience preferred. </li><li>High School diploma or equivalent </li></ul> <p>Working Conditions and Physical Demands</p> <ul> <li>Being neat, clean and wearing professional attire is required </li><li>At times a fast paced environment </li><li>Spends much of the time communicating with residents and their families by phone or in person </li><li>Extended periods of sitting and talking on the telephone </li><li>Subject to frequent interruptions </li><li>Subject to emergency situations </li><li>Works in a clean, well-lighted, well-ventilated area </li><li>Strong perfumes/aftershaves are prohibited </li></ul> <p>Remote Type</p> <p>On-site</p> <p>Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>