<p>Job Description:</p> <p>This position is eligible for up to two days remote work per week on the Newport, RI campus. Preferred candidates will have experience with enterprise-level applications in a higher education environment such as Ellucian Colleague, TeamDynamix, Softdocs eTrieve, Blackbaud Raiser's Edge, and Slate CRM.</p> <p>BASIC FUNCTION:</p> <p>The Associate Director of Enterprise Applications will demonstrate leadership and be responsible for operational services by ensuring continued reliability of enterprise applications through planned maintenance and support to business users.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Manage Enterprise Application service requests by seeking resolution through problem solving, research, troubleshooting and collaboration. </li><li>Oversee the planning and execution of recurring annual processes. </li><li>Lead staff in the execution of daily operations and internal projects. </li><li>Evaluate existing technologies to maintain proper version control and patching and provide recommendations for upgrades or replacement. </li><li>Lead efforts to maintain and improve documentation of applications, interfaces, and operational processes. </li><li>Communicate with vendors, business users, and project managers on Enterprise Application efforts. </li><li>Oversee testing and implementation of new functionality and system enhancements. </li><li>Provide analysis of existing operational processes and workflows and recommend improvements or efficiencies. </li><li>Develop standards and procedures for change management in Enterprise Applications. </li><li>Provide status updates and reports to IT management on projects and operations. </li></ul> <p>OTHER DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Collaborate with IT leadership in the planning and execution of tasks in the use of technology to meet both department and University goals. </li><li>Assists with the support and development of third party and cloud-based integrations for Enterprise Applications. </li><li>Supports efforts for cybersecurity, data protection, business continuity and disaster recovery efforts within Enterprise Applications. </li><li>Perform such other related duties that may be assigned. </li></ul> <p>LICENSES, TOOLS AND EQUIPMENT:</p> <p>N/A</p> <p>ENVIRONMENTAL CONDITIONS:</p> <p>The incumbent is not substantially exposed to adverse environmental conditions.</p> <p>Requirements:</p> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Business or related field. </li><li>A minimum of five years of professional experience working with enterprise-level applications. </li><li>A minimum of two years of management/supervisory experience. </li><li>Candidate should exhibit knowledge and experience in the following: database management systems, on premise and cloud-based enterprise system architecture, system implementation and integrations, developing test plans, leading IT projects. </li></ul> <p>REQUIRED SKILLS AND ABILITIES:</p> <ul> <li>Strong analytical and problem-solving skills </li><li>Detail oriented </li><li>Excellent oral and written communication skills at technical and non-technical levels. </li><li>Ability to provide exemplary service to our end-users and proactively seek opportunities for service improvement </li><li>Ability to maintain a positive attitude towards providing customer service and building relationships with users </li><li>Ability to organize and prioritize multiple tasks with the ability to follow each to resolution </li><li>Ability to work effectively as a team member or independently as appropriate </li><li>Ability to collaborate with administrative users and Information Technologies staff members </li><li>Ability to provide reliable and dependable service during critical times of the University calendar </li></ul> <p>PREFERRED QUALIFICATIONS:</p> <ul> <li>Master's or advanced degree in Information Technology, Computer Science, Business, or related field. </li><li>More than five years of professional experience working with enterprise-level applications in a higher education environment. </li><li>More than two years of management/supervisory experience. </li></ul> <p>Additional Information:</p> <p>Salve Regina University offers generous benefits to eligible employees including (waiting periods apply):</p> <ul> <li>health, dental and vision coverage available on the first of the month following date of hire </li><li>403(b) retirement plan through TIAA with employee and employer contributions as well as access to advising services </li><li>long-term disability coverage </li><li>employer-paid life and AD&D insurance </li><li>up to 100% free tuition at Salve for eligible employees and qualified dependents </li><li>robust wellness program and free access to the on-campus Fitness Center </li></ul> <p>Other available benefits include:</p> <ul> <li>supplemental life insurance for employees and dependents </li><li>supplemental insurance coverage through Aflac </li><li>Tuition Exchange scholarship program. Application available for qualified dependents of eligible employees working full-time </li><li>discounted pet insurance through ASPCA </li><li>student loan forgiveness assistance program (SAVI) </li><li>employee Assistance Program through Coastline EAP </li><li>flexible spending health and dependent care accounts </li><li>health savings accounts </li><li>529 collegebound saver program </li><li>paid parental leave and adoption assistance </li></ul> <p>For more detailed information on Salve's benefits, visit https://salve.edu/human-resources/benefits.</p> <p>Salve Regina University strives to cultivate belonging values through diversity, equity inclusion in order to foster a welcoming culture for our staff, faculty and students, as well as the wider community. Salve Regina University embraces all people with grace. No matter the path traveled to get here, the University acknowledges that many identities will intersect. Salve Regina belongs to all in its community.</p> <p>Application Instructions:</p> <p>Applicants must apply online for any open staff and faculty positions by providing a cover-letter and resume. Please provide three professional references (1 current/former supervisor, 2 colleagues). If you are selected as one of our finalists applicants for the position, we will request the referee's you listed in your application to complete a reference screening survey. By adding your referee's contact information below, you consent to allow Salve Regina University to contact your referee's for their participation in the reference screening survey. Pre-employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E-verify.</p> <p>URL: www.salve.edu</p>