<p>User Migration Support Specialist (Microsoft 365) - Contract</p> <p>Location: Malvern, PA (onsite) + travel to Horsham, PA; Cranbury, NJ; Rye, NY</p> <p>Schedule:</p> <ul> <li>Daytime: Standard business hours </li><li>Evening role available: Monday-Thursday, 4:00 PM - 12:00 AM EST (remote) </li></ul> <p>Duration: 18-week contract (potential extension)</p> <p>Start Date: Targeting May 1</p> <p>Hourly Pay: $33 - $37</p> <p>Overview</p> <p>We are supporting a large-scale enterprise migration of approximately 750 users to a new Microsoft 365 and Active Directory environment. This is a wave-based migration with a strong emphasis on end-user experience, white-glove support, and hypercare.</p> <p>We are seeking hands-on, customer-focused IT support professionals to assist with device setup, user migrations, and post-migration support.</p> <p>What You'll Do</p> <p>Migration Day Support & Hypercare (Primary Focus)</p> <ul> <li>Serve as a front-line support resource during user migration waves </li><li>Assist users with device setup, login, and validation steps </li><li>Provide in-person, remote, and ticket-based support </li><li>Troubleshoot issues related to Outlook, Teams, SharePoint, and authentication </li><li>Deliver a high-quality 'white glove' user experience </li></ul> <p>Device Deployment & Setup</p> <ul> <li>Perform Windows 11 imaging, provisioning, and configuration </li><li>Support deployment tools such as Autopilot, SCCM, or equivalent </li><li>Distribute and collect devices during migration events </li></ul> <p>Remote/Field User Migrations (Fridays)</p> <ul> <li>Guide remote users through migration via scheduled 15-minute sessions </li><li>Initiate migrations, validate completion, and follow up </li><li>Track device returns and ensure user readiness </li></ul> <p>Evening Migration Execution (1 Role)</p> <ul> <li>Execute migration scripts and checklists during off-hours </li><li>Perform validation, remediation, and documentation </li><li>Support overnight migrations (e.g., SharePoint, Teams data) </li><li>Escalate issues as needed </li></ul> <p>Additional Responsibilities</p> <ul> <li>Support shared asset reviews (mailboxes, SharePoint sites, file shares) </li><li>Collaborate with migration teams and service desk </li><li>Maintain accurate documentation and tracking </li></ul>