<p>Do you enjoy solving problems and helping others with technology? Join our IT team as an Information Technology and Telecommunications Technical Support Technician, where you'll be the go-to resource for faculty and staff needing tech support.</p> <p>In this role, you'll provide friendly, knowledgeable assistance through tickets, phone, email, chat, and in-person support. Whether it's unlocking accounts, resetting passwords, or troubleshooting issues, you'll help keep our campus running smoothly by following clear policies and procedures.</p> <p>This is a great opportunity for someone who loves technology and enjoys working in a collaborative, service-oriented environment.</p> <p>Reports to the Director of Information Technology and Telecommunications.</p> <ul> <li> <p>Respond to technical support requests from faculty and staff through phone, email, chat, helpdesk ticketing system, or in-person interactions.</p> </li><li> <p>Troubleshoot and resolve hardware, software, network connectivity, and account login issues across various platforms.</p> </li><li> <p>Assist users with password resets, account unlocks, and access permissions in accordance with established IT policies and procedures.</p> </li><li> <p>Install, configure, image, and deploy Windows computers and software packages.</p> </li><li> <p>Maintain and update internal IT documentation and standard operating procedures.</p> </li><li> <p>Maintain the IT asset inventory, including receiving, tagging, and entering newly received equipment into inventory systems.</p> </li><li> <p>Organize and process all incoming IT equipment and prepare devices for deployment.</p> </li><li> <p>Provide evening on-site IT support for faculty and staff as scheduled.</p> </li><li> <p>Log, prioritize, and track technical support requests and resolutions using helpdesk software.</p> </li><li> <p>Handle sensitive and confidential information with discretion and professionalism.</p> </li><li> <p>Stay current with emerging technologies and make recommendations for system or process improvements.</p> </li><li> <p>Perform other duties as assigned.</p> </li></ul> <p>Education and Experience Requirements:</p> <ul> <li> <p>Must possess a high school diploma or equivalent. Preference will be given to applicants with post- secondary education.</p> </li><li> <p>Demonstrate effective communication skills and advanced organizational skills.</p> </li><li> <p>Aptitude and desire to quickly obtain new skills and undertake challenges.</p> </li><li> <p>Excellent customer service skills.</p> </li><li> <p>Professional, responsible, friendly, and able to work in an educational institution.</p> </li><li> <p>Must possess excellent written, verbal, and interpersonal communication skills.</p> </li><li> <p>Must be proficient in business computer software applications, specifically Microsoft Office.</p> </li><li> <p>Ability to work independently, manage multiple work assignments, and meet deadlines.</p> </li><li> <p>Ability to work with individuals of all racial, ethnic, and socio-economic backgrounds.</p> </li><li> <p>Spanish speaking proficiency desirable.</p> </li></ul> <p>Physical Requirements:</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Climbing: Includes ladders, scaffolding, ramps, poles, etc.</p> <p>Stooping: Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.</p> <p>Kneeling: Resting on knee or knees.</p> <p>Crouching: Bending downward and forward at the leg and spine.</p> <p>Reaching: Extending hand (s)and arm (s) in any direction.</p> <p>Standing: For extended time periods.</p> <p>Walking: Especially for long distances.</p> <p>Pushing: Using upper body to press against something with steady force.</p> <p>Pulling: Using upper body to draw, drag, haul, or tug objects.</p> <p>Lifting: Occurs frequently and requires substantial use of upper body and back muscles.</p> <p>Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</p> <p>Grasping: Using fingers and palm on an object.</p> <p>Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</p> <p>Average Hearing: Able to hear average or normal conversations and receive ordinary information.</p> <p>Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.</p> <p>Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.</p> <p>Physical Strength: Medium Work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lbs. constantly.</p> <p>Work Hours: Monday through Thursday: 1:00 PM to 7:00 PM</p> <p>CONDITIONAL OFFER: A conditional offer of employment will be made pending satisfactory completion of a background investigation.</p> <p>Ogden-Weber Technical College is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expressions, Veteran status, or any other characteristic protected by state or federal laws.</p> <p>AN EQUAL OPPORTUNITY EMPLOYER</p>