<p>Overview</p> <p>Responsible for supporting the daily operational efficiency of stores to ensure a seamless customer experience, compliance with standards, and overall operational excellence. This role works cross-functionally with store teams, corporate partners, and external vendors to drive consistency and execution across locations.</p> <p>Key responsibilities include supporting store teams, operational coordination, project support, and managing both routine and urgent facilities requests. This position requires an associate that is highly organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced, dynamic retail environment.</p> <p>Responsibilities</p> <p>Facilities Coordination:</p> <ul> <li>Manage day-to-day facilities requests and ensure timely resolution of maintenance issues across all store locations </li><li>Coordinate with external service providers for HVAC, plumbing, electrical, janitorial, pest control, waste management, off-site storage and general maintenance needs </li><li>Maintain a centralized log of open and completed facilities tickets and service histories. </li><li>Assist in tracking service contracts, warranties, and routine maintenance schedules. </li></ul> <p>Operational Support:</p> <ul> <li>Report directly to and provide daily support for the Director of Store Operations, ensuring alignment with priorities and strategic goals </li><li>Serve as a central liaison between store teams, corporate functions, and select vendors </li><li>Maintain and update store operations guidelines, policies, and new process updates </li><li>Monitor and track compliance with standard operating procedures, safety protocols, and loss prevention measures </li><li>Track and manage store supplies </li></ul> <p>Administrative and Project Support:</p> <ul> <li>Assist with the planning and execution of store openings, relocations, closures, and remodels </li><li>Assist with project coordination for initiatives such as system rollouts, policy changes, and operational pilots </li><li>Coordinate timelines, deliverables, and follow-up tasks to ensure project completion </li><li>Support training and onboarding efforts related to operational procedures and systems </li></ul> <p>Qualifications</p> <ul> <li>2-4 years of experience in facilities coordination, retail operations, or a related role. </li><li>Strong communication and organizational skills, with the ability to handle multiple tasks efficiently. </li><li>Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with facility or work order platforms (e.g., ServiceChannel, Smartsheet, Corrigo) is a plus. </li><li>Detail-oriented with the ability to manage timelines, budgets, and vendor relationships. </li><li>Comfortable working cross-functionally and responding quickly to store needs or urgent issues. </li><li>Ability to sit, stand, and walk for extended periods of time </li><li>Occasional lifting, carrying, or moving of items up to 25 lbs </li><li>Ability to operate computer keyboard, mouse, and office equipment. </li><li>Ability to read and interpret documents, reports and procedure manuals </li></ul>