<ul> <li>Area of Interest: Patient Services </li><li>FTE/Hours per pay period: 1.0 </li><li>Department: Internal Med- Parks Area </li><li>Shift: Monday-Friday 8:00AM-5:00PM </li><li>Job ID: 182910 </li></ul> <p>Overview</p> <p>UnityPoint Clinic</p> <p>Experience Specialist/Receptionist - Parks Internal Medicine</p> <p>Monday-Friday 8:00AM-5:00PM</p> <p>Full Time Benefits</p> <p>As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.</p> <p>Why UnityPoint Health?</p> <p>At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.</p> <p>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.? Here are just a few:</p> <ul> <li>Expect paid time off, parental leave, 401K matching and an employee recognition program. </li><li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. </li><li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. </li></ul> <p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.</p> <p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.</p> <p>Find a fulfilling career and make a difference with UnityPoint Health.</p> <p>Responsibilities</p> <ul> <li>Extends a professional welcome to all patients and visitors, providing information on services and procedures. </li><li>Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process. </li><li>Guides patients to appropriate departments, clinics, or service areas. </li><li>Keeps patients and families updated about wait times, physician availability, and procedural delays. </li><li>Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation. </li><li>Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II. </li><li>Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. </li><li>Supports in maintaining latest patient records in the EMR system, ensuring data accuracy. </li><li>Answers incoming calls, providing basic information and forwarding calls to the concerned department. </li><li>Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards. </li><li>Participates in training programs to stay updated on best practices in patient care and healthcare regulations. </li></ul> <p>Qualifications</p> <ul> <li>High School Diploma or GED required </li><li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus) </li><li>Excellent interpersonal, communication, and problem-solving skills </li><li>Strong attention to detail and ability to multitask in a fast-paced environment </li><li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms </li><li>Professional appearance and demeanor </li></ul>