<p>#LI-CM #LI-Hybrid</p> <p>We are seeking an experienced and client-focused Senior Account Manager to join our Employee Benefits division. This individual will be responsible for managing a portfolio of small to mid-sized group clients, ensuring the delivery of exceptional service and strategic guidance on all aspects of employee benefits. The ideal candidate brings strong technical expertise, consultative relationship skills, and a deep understanding of benefits plan design, renewal strategy, and compliance.</p> <p>Essential Functions and Primary Duties:</p> <ul> <li> <p>Serve as the primary point of contact for assigned clients, building and maintaining strong, trusted relationships.</p> </li><li> <p>Lead the day-to-day service delivery for client accounts, including plan renewals, issue resolution, open enrollment, and benefits communication.</p> </li><li> <p>Collaborate with producers, analysts, and internal specialists to develop and implement benefits strategies that align with client goals and budgets.</p> </li><li> <p>Prepare and present renewal and marketing analyses, plan performance reports, benchmarking, and strategy recommendations.</p> </li><li> <p>Manage carrier and vendor relationships to ensure accurate implementation of benefits programs and effective issue resolution.</p> </li><li> <p>Oversee and mentor Account Managers and Account Coordinators on the team, providing guidance and quality assurance.</p> </li><li> <p>Ensure all client documentation, databases, and systems are current and compliant with internal procedures and regulatory standards.</p> </li><li> <p>Stay current on industry trends, legislative changes, and market innovations to provide proactive advice to clients.</p> </li></ul> <p>Preferred Qualifications</p> <ul> <li> <p>Bachelor's degree in Business, Human Resources, or related field (or equivalent experience).</p> </li><li> <p>5-8+ years of progressive experience in employee benefits account management within a brokerage or consulting environment.</p> </li><li> <p>Strong knowledge of group health and welfare benefits, including medical, dental, vision, life, disability, and voluntary products.</p> </li><li> <p>Proven ability to manage multiple complex client relationships with a high level of professionalism and responsiveness.</p> </li><li> <p>Excellent communication, negotiation, and presentation skills.</p> </li><li> <p>Proficiency in Microsoft Office Suite and benefit administration systems (e.g., Employee Navigator, BenefitPoint, Zywave, or similar).</p> </li><li> <p>Current Life & Health Insurance License required.</p> </li><li> <p>Experience managing fully insured, level-funded, and self-funded groups (the majority are fully-insured groups)</p> </li><li> <p>Open Enrollment and renewal experience</p> </li><li> <p>Bachelor's degree in Business, Human Resources, or a related field preferred.</p> </li></ul> <p>Qualifications Required</p> <ul> <li> <p>High School Diploma or GED required</p> </li><li> <p>More than 5 years customer service experience in the insurance industry required</p> </li><li> <p>Must maintain current required licenses and certifications relevant to field of expertise</p> </li><li> <p>Demonstrates the ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally</p> </li><li> <p>Advanced customer service skills</p> </li><li> <p>Proficient use of applicable technology</p> </li><li> <p>Ability to work in team environment as well as independently</p> </li><li> <p>Must be able to travel based on client and business needs</p> </li></ul>