<p>ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.</p> <p>ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.</p> <p>ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.</p> <p>ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.</p> <p>ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.</p> <p>ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.</p> <p>For more information, visit www.abm.com</p> <p>Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Healthcare in its highest degree. This position reports directly to an Operations Manager.</p> <p>Responsibilities (Non-Essential Functions):</p> <ul> <li>Maintains and complies with customer expectations of a professional appearance at all times. </li><li>Participates in scheduled department meetings. </li><li>Completes annual age-specific competencies. </li><li>Remains compliant with mandatory Hospital Education. </li><li>Fulfills TB, Immunization, and Employee Health Requirements. </li><li>Remains compliant with department specific education and skill sets. </li></ul> <p>Requirements:</p> <ul> <li>Education: High School Diploma or GED </li><li>Required Experience: 1 year of Customer Service Experience </li><li>Prefferred Experience: 1 year of hosekeeping experience in a healthcare of hospitality setting, experience in environmental services, 1 year of supervisory experience. </li></ul> <p>Interactions:</p> <ul> <li>Receives direction from the Director of Environmental Services, Assistant Director of EVS, or Operations Manager of EVS. </li><li>Directly manages a staff of frontline Environmental Associates. </li><li>Works cooperatively with the rest of EVS Management Team, Regional Directors of Operations, and ABM Healthcare Management Personnel. </li></ul> <p>Machinery/Equipment/Tools Operated:</p> <ul> <li>Must have knowledge on the use of personal computers in a Windows environment. </li><li>Knowledge of Word Processing, Spreadsheets, and other assorted business software. </li></ul> <p>Responsibilities (Essential Functions):</p> <ul> <li>Promotes a customer service mindset at all times with both internal and external customers. </li><li>Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. </li><li>Views everything with a process improvement mindset. </li><li>Implements established department procedures and programs that meet goals and ensures a clean and safe environment. </li><li>Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations. </li><li>Directly manages a staff of frontline Environmental Associates, including maintaining training competencies, annual online coursework, time and attendance and performance. </li><li>Develops/coaches department associates to ensure fullest potential is reached. </li><li>Ensures work assignments, daily and weekly work schedules meet department and facility needs. </li><li>Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes. </li><li>Leads and promotes departmental TQM/Customer Service Initiatives. </li><li>Tours and meets with facility customers to ensure that customer needs and expectations are met at all times. </li><li>Reports all pertinent data in a timely manner. </li><li>Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements. </li><li>Maintains a safe work environment for all internal and external customers. </li><li>Ability to accurately review and process data and attend to detail. </li><li>Ability to establish priorities, work independently, and accomplish objectives without supervision. </li><li>Ability to communicate effectively in both written and verbal formats. </li><li>Ability to handle and resolve problems. </li><li>Works in a team environment interacting with a variety of departments. </li><li>Possesses excellent customer service skills. </li><li>skills. </li><li>Establishes and maintains cooperative working relationships; treats others courteously and with respect. </li><li>Responds to emergencies at both night time and on weekends as required. </li><li>Handles varying workloads and meet changing deadlines as necessary. </li><li>Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required. </li><li>Direct report may change the frequency of required report at any time. </li><li>Ability to establish priorities, work independently, and to accomplish objectives without supervision. </li><li>Ability to handle and resolve problems. </li><li>May be required to travel via automobile to meetings and hospital related functions. </li><li>Other duties as assigned, </li></ul>