<p>Embark on a Journey of Impactful Adventure</p> <p>The Membership Director leads the membership team in their efforts to drive new membership sales, meeting or exceeding goals assigned by management, and delivers a stellar member experience that leads to strong member retention.</p> <p>Who Are We?</p> <p>The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.</p> <p>Perks & Benefits</p> <ul> <li>Free family YMCA membership, including outdoor pools </li><li>Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees </li><li>Babysitting while you work (up to 4 hours per day) </li><li>Generous program discounts on childcare, camp, youth sports, swimming lessons and more! </li><li>12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire. </li><li>Employee Assistance Program </li><li>Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University </li><li>Career development and paid training </li><li>Unlimited referral bonus beginning at $300.00 </li></ul> <p>What You'll Do</p> <ul> <li>Develops and maintains a full understanding of the benefits, offerings and values of YGBW membership and programming and can articulate them to all types of people with differing needs. </li><li>Identifies and implements strategies to meet and/or exceed membership goals and lead-tojoin rates set by management. </li><li>Manages and facilitates membership prospects and process via organizational CRM system. </li><li>Hires, trains, and oversees membership staff and volunteers, making sure there is ample coverage during branch operating hours. Responsible for the Onboarding and training of staff. </li><li>Regularly audits and recognizes staff for following standard operating procedures and delivering great member experiences. </li><li>Develops and manages a cause-driven tour script and sales process for their branch, ensuring all staff can deliver it with enthusiasm and energy, and are comfortable directly inviting/encouraging prospects to join the Y. </li><li>Identifies training needs and areas of opportunities for their staff teams, developing and leading training sessions as needed. </li><li>Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA to drive retention. </li><li>Assists with membership account maintenance such as the collection of unpaid membership fees, and the processing of both third-party and income-based memberships. </li><li>Manages branch events that drive new membership sales and/or retention from concept to completion, as well as representing the YMCA at community events. </li><li>Chairs the branch's volunteer membership committee, empowering the committee to support the branch in driving membership sales and retention. </li><li>Oversees and manages the branch's membership budget. </li><li>Ensure compliance with all YGBW policies and standard operating procedures. </li><li>Perform other related duties as assigned. </li></ul>