<p>Customer Service Agent I, Kallista</p> <p>Work Mode: Remote</p> <p>Location:?Remote with 1 day onsite - Kohler, WI</p> <p>Opportunity</p> <p>Act as a primary customer contact for service using different mediums. Service related functions are generally defined as all customer functions that my be required for a Robern product before and after it has been delivered to the buyer.</p> <p>Responsible for satisfying customer requirements from initial inquiry to customers overall delight. Be the voice of the customer and provide customer insights on a regular basis.</p> <p>You are empowered to make decisions to delight our customers that will have an impact to the Robern business. With that empowerment it is expected to be a good steward of our company resources by providing accurate and ethical data entry information into the SAP, Salesforce, and CRM systems.</p> <ul> <li>Provide information for all potential customers as it relates to (but not inclusive) the list below: </li><li>Where to buy Robern product </li><li>Information on product </li><li>Availability </li><li>Literature </li><li>Design & Plumbing Layout </li><li>Support all authorized Robern Showrooms in timely and accurate order entry, order confirmations with estimated shipping dates and review of EDI orders. </li><li>When requested provide order status updates, shipping information and tracking of a shipment. </li><li>Assist in resolving freight damage claims in a timely manner for all Premier Robern Showrooms. </li><li>Act as a first line of technical support by being able to trouble shoot installation issues, determine what parts are needed for the product to operate and process all warranty claims. Coordinate ASR's through the Robern Service Representative if deemed necessary. </li><li>Authorize return goods using the approved Robern RGA procedure. Determine if a product is to be returned to the Robern warehouse or field destroyed with proper management approval. Ensure that the proper re-stocking fees are charged back to the customer. </li><li>Responsible for account information across US regions (some Canada, PR and Mexico) on daily operational issues, i.e. Order status, tracking, RGA's, etc. </li><li>Be held accountable for annual business and competency objectives agreed upon with the customer service team through the Maximizing Performance review. Track and measure objectives. </li></ul> <p>Skills/Requirements</p> <ul> <li>Minimum 1 year of successful experience in a customer facing role handling phone calls, emails and chats. </li><li>High school diploma or GED required. </li><li>Preferred experience with Salesforce and Avaya and multi-tasking in a fast paced environment. </li><li>Excellent attention to detail, productivity and enhancing the customer experience. </li><li>Excellent written and verbal communication. </li><li>Ability to work between the hours of 8am-5pm EST or 8am-5:30pm CST M-F. </li><li>Remote work available 4 days/week with 1 day requirement in office-subject to change depending on business needs. </li></ul> <p>#LI-Remote</p> <p>#LI-KZ1</p> <p>Applicants must be authorized to work in the US without requiring sponsorship now or in the future.</p> <p>We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $18.20 - $27.30. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.</p> <p>Why Choose Kohler?</p> <p>We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.</p> <p>About Us</p> <p>It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.</p>