<p>The Unemployment Insurance Representative contacts clients to review unemployment cases, documenting conversations.</p> <p>What You'll Do</p> <ul> <li> <p>Provide excellent customer service by establishing a rapport with clients and the state agencies.</p> </li><li> <p>Receive and prioritize claim responses, questionnaires, determinations and other unemployment related data</p> </li><li> <p>Analyze individual case information by reviewing data from the investigative telephone calls, client provide or document images, to determine if the facts warrant a response.</p> </li><li> <p>Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.</p> </li><li> <p>Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.</p> </li><li> <p>Determine best course of response to send to client for request based on SLA's with clients, state instructed deadlines and internal practices.</p> </li><li> <p>Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.</p> </li><li> <p>Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers.</p> </li></ul> <p>What experience you need</p> <ul> <li> <p>Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service-related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.</p> </li><li> <p>Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently</p> </li><li> <p>Experience dealing with dated material and/or strict adherence to deadlines</p> </li></ul> <p>What could set you apart</p> <ul> <li> <p>Proficiency with Google Suite or equivalent</p> </li><li> <p>Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process</p> </li><li> <p>Customer service and/or direct client communication experience</p> </li></ul>