<p>WHAT YOU WILL DO</p> <p>Lead the Floor</p> <ul> <li>Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard </li><li>Coach and develop team members in real time to build skills, confidence, and accountability </li><li>Uphold operating procedures, service standards, and safety protocols throughout every shift </li><li>Drive Associate engagement and create an environment where people are proud to work </li></ul> <p>Run the Operation</p> <ul> <li>Execute opening and closing procedures with consistency and attention to detail </li><li>Ensure work rules, compliance standards, and SOPs are followed across the team during your shift </li><li>Manage shift flow and adjust in real time when volume, staffing, or guest needs change </li><li>Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed </li></ul> <p>Representing the Culture</p> <ul> <li>Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring </li><li>Be the kind of leader your team wants to follow, and your guests remember for the right reasons </li><li>Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf </li><li>Perform other operational duties as assigned by your manager </li></ul> <p>WHY YOU'LL LOVE IT HERE</p> <ul> <li>You'll lead a team in one of the most high-energy guest entertainment environments around </li><li>No two shifts are the same, and you'll be challenged and engaged every time you walk in </li><li>You'll build real leadership skills with visibility, responsibility, and support from the management team </li><li>You'll work somewhere that values the guest experience as much as you do </li></ul> <p>CORE COMPETENCIES FOR SUCCESS</p> <p>Being Resilient | You keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.</p> <ul> <li>Stay calm and professional under pressure and during high-volume periods on the floor </li><li>Recovers quickly when things go off-script and keeps the team focused on what matters </li><li>Models' stability and positivity so the team knows how to respond when things get hectic </li><li>Approaches obstacles and setbacks as problems to solve, not reasons to slow down </li></ul> <p>Communicates Effectively | You give clear direction, listen well, and keep your team and guests always in the know.</p> <ul> <li>Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift </li><li>Coaches team members directly and, in the moment, so feedback lands while it's still relevant </li><li>Listens to guests and Associates with genuine attention and responds in a way that builds trust </li><li>Keeps the management team informed on shift performance, team dynamics, and operational issues </li></ul> <p>Customer Focus | You set the standard for the guest experience and make sure your team delivers it every single time.</p> <ul> <li>Holds the team accountable for delivering consistently exceptional guest experience throughout the shift </li><li>Addresses guest concerns quickly, professionally, and in a way that turns the situation around </li><li>Anticipates what guests need and coaches the team to stay one step ahead </li><li>Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way </li></ul> <p>Drives Results | You own the shift, push the team to perform, and take pride in a venue that runs the way it should.</p> <ul> <li>Sets clear performance expectations and holds the team accountable for meeting them every shift </li><li>Keeps service standards, cleanliness, and operational execution consistently high throughout the shift </li><li>Identifies gaps in team performance or venue operations and addresses them directly and quickly </li><li>Takes ownership of shift outcomes, whether things went great or there's something to improve </li></ul> <p>Min 21.50 - Max 21.50</p> <p>Position Pay Range</p> <p>BENEFITS</p> <p>Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.</p> <p>ADA</p> <p>The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.</p> <p>EEO Statement</p> <p>Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.</p> <p>Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.</p> <p>Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.</p> <p>Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</p>