<p>Job Description:</p> <p>POSITION TITLE: Student Support & Retention Specialist</p> <p>DEPARTMENT: Student Services & Enrollment Management</p> <p>REPORTS TO: Associate Vice President for Student Success</p> <p>JOB LOCATION: Fall River, MA</p> <p>POSITION STATUS: This is a full-time, non-unit position with benefits, some nights and weekends required.</p> <p>SALARY: $66,744.00 - $70,122.92 *Hiring salary commensurate with education and experience.</p> <p>STATEMENT OF DUTIES:</p> <p>The Student Support & Retention Specialist serves as a key member of the Office of the Vice President for Student Services and Enrollment Management (SSEM), advancing equity-minded student success through proactive support, data-informed decision-making, and strategic communication. This position plays a pivotal role in shaping the student experience by serving as a primary point of contact for students navigating college systems and by advising on complex issues such as grievances, appeals, and conduct matters.</p> <p>With a deep understanding of student development and higher education practices, the Student Support & Retention Specialist independently leads outreach efforts, analyzes disaggregated student data to assess equitable outcomes, and contributes to divisional planning and compliance. Reporting to the Associate Vice President for Student Success, this position supports case management, institutional reporting, and cross-functional initiatives, while also engaging with committees and task forces to improve the student journey.</p> <p>Grounded in principles of access, inclusion, and service excellence, the Student Support & Retention Specialist leverages technology, communication, and high-touch engagement to ensure students are heard, supported, and empowered throughout their college experience.</p> <p>ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Serve as a primary student-facing representative for the Office of the Vice President for Student Services & Enrollment Management. </li><li>Coordinate the collection of data related to the student lifecycle including use of various technology platforms (e.g. Slate, Maxient, EAB Navigate, Banner, Argos, and Zogotech), surveys, and focus groups. </li><li>Analyze and disaggregate complex student data to support institutional goals; prepare data-informed reports and visualizations for executive decision-making and presentation by the Vice President and Associate Vice President. </li><li>Independently manage student outreach campaigns and communication strategies that support student retention, persistence, and engagement, using evidence-based practices and tools such as email, text, EAB Navigate, and the Bristol app. </li><li>Provide high-level, proactive support and service to students, families, and community members by interpreting and explaining institutional policies and procedures. </li><li>Serve as a knowledgeable first point of contact for students navigating critical institutional college processes (e.g., complaints, grievances, appeals, and conduct matters); use professional judgment to triage cases and collaborate with the Associate Director of Student Advocacy on appropriate interventions. </li><li>Support the Associate Vice President in the administration and case management of student grievance, appeals, and conduct processes including confidential case tracking, procedural and legal/regulatory compliance, and resolution. </li><li>Exercise independent decision-making in evaluating student appeals; assist with resolution for assigned cases or issues. </li><li>Process official documentation and incoming reports including student college transfer reports, student absence notifications, grievances, background checks, state agency and benefit paperwork, and other confidential student-related materials </li><li>Design and deliver presentations on student experience and support trends. </li><li>Manage the development and dissemination of student communications from the Office of the Vice President/SSEM, including regular notices and mandated disclosures, important announcements, and event invitations; ensure accuracy, accessibility, and timely distribution. </li><li>Assist the Associate Vice President and Director of SSEM Operations with completing various compliance-related reports. </li><li>Represent the SSEM division on various committees and task forces, contributing thought leadership and best practices to initiatives that enhance the student experience. </li><li>Provide high-level administrative support to the Vice President, Associate Vice President, and SSEM Leadership Team, including assisting with sensitive labor relations documentation; maintain confidentiality and act with discretion in all matters. </li><li>Provide support directly to the Associate Vice President as needed. </li><li>Lead or contribute to divisional projects that promote collaboration, equity, and efficiency; demonstrate initiative and follow-through in project planning and execution. </li><li>Maintain current knowledge of emerging and promising practice in higher education by engaging in ongoing professional development; apply insights to improve institutional processes and student outcomes. </li><li>Demonstrate a sense of professionalism and consistently reflect Bristol's core values while interacting with members of the Bristol community. </li><li>Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions. </li><li>Perform other duties as assigned. </li></ul> <p>Requirements:</p> <p>REQUIRED QUALIFICATIONS:</p> <p>NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.</p> <ul> <li>Minimum of a high school diploma. </li><li>Minimum of two (2) years of professional experience in student affairs, student services, enrollment management, marketing, or a related field. </li><li>Demonstrated proficiency with Microsoft Office 365 applications as well as social media platforms. </li><li>Excellent verbal and written communication skills. </li><li>Demonstrated ability to convey information to a wide variety of internal and external audiences. </li><li>Excellent planning, organizing, and project management skills. </li><li>Excellent judgment in handling sensitive and confidential material. </li><li>The ability to work effectively with a diverse student body, faculty and staff. </li><li>Reliable transportation for travel to and from meetings, trainings, or campus and community locations as required. </li><li>Ability to work occasional nights and/or weekends as business needs dictate. </li></ul> <p>PREFERRED QUALIFICATIONS:</p> <ul> <li>Minimum of an Bachelors Degree. </li><li>Demonstrated experience with Slate and MailChimp or similar systems. </li><li>Demonstrated work experience in a higher education setting. </li><li>Demonstrated experience with various technology systems including Banner, Argos, EAB Navigate, and Maxient. </li><li>Proven ability to form strong cross-functional relationships. </li><li>Robust understanding and demonstrated inclusion of access, equity, and student success practices. </li><li>Ability to communicate in a language in addition to English. </li></ul> <p>PHYSICAL DEMANDS AND WORK ENVIRONMENT:</p> <p>The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.</p> <p>Additional Information:</p> <p>Equal Opportunity/Affirmative Action:</p> <p>Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX and Affirmative Action Officer, Johanna Bielawski at diversitytitleix@bristolcc.edu or 774.357.2681; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Right.</p> <p>Application Instructions:</p> <p>TO APPLY: Please complete our online application by clicking on the "Apply" button. The position will be open until filled. Review of applications will begin 10 calendar days from the posting date.</p> <p>REQUIREMENTS TO COMPLETE APPLICATION PROCESS:</p> <p>1) A completed Bristol Community College Employment Application.</p> <p>2) A current resume/curriculum vitae.</p> <p>3) A cover letter that demonstrates how your skills and experience meet the desired and required qualifications of the position (not limited in length).</p> <p>All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization.</p> <p>A pre-employment criminal background check will be conducted for all positions.</p> <p>The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.</p>