<p>Job Purpose as a Helpdesk Technician The Helpdesk Technician provides first-line IT support, diagnosing and resolving technical issues for users with computer hardware, software, and network problems through phone, email, or in-person interactions. Key responsibilities include managing support tickets, documenting issues, escalating complex problems to higher-level technicians, and educating users to ensure smooth and seamless use of technology. Duties and Responsibilities as a Helpdesk Technician</p> <p>Provide first-line technical support to end-users via phone, email, and remote desktop tools. Troubleshoot and resolve hardware and software issues on Windows-based devices. Help support Azure cloud services, including user accounts and security settings. Diagnose and repair hardware malfunctions, including PCs, laptops, printers, and peripherals. Maintain accurate records of support interactions and solutions provided. Collaborate with other IT staff to implement new technologies and updates. Ensure timely follow-up on outstanding issues and escalate complex problems to senior technicians or manage service providers. Educate end-users on best practices and preventive measures to reduce technical issues. Participate in team meetings and contribute to the continuous improvement of support services.</p> <p>Teamwork: Daily communication with the IT Manager to be sure objectives are met. Support and comply with company policies and procedures as applicable. Demonstrate a positive and supportive attitude. Qualifications and Skills as a Helpdesk Technician</p> <p>High school diploma or equivalent with experience; Minimum of an associate's degree in information technology or related field preferred. Proficiency in Windows operating systems and Microsoft Office applications. Previous experience in a corporate helpdesk environment. Experience with Azure cloud services and managing user accounts. Strong hardware troubleshooting skills for PCs, laptops, printers, and peripherals. Exceptional customer service skills, with a focus on effective communication and problem-solving. Ability to work independently and collaboratively in a team environment. Strong organizational skills and attention to detail. Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar are a plus.</p> <p>Working Conditions</p> <p>Standard Manufacturing Plant Working Conditions 10-15% of time spent on the shop floor 25% travel to other location</p> <p>As a Helpdesk Technician you can earn $62,000 to $65,000 per year. We offer low cost health benefits including medical, dental, vision, 401K company match, short/long term disability, PTO, 10 holidays per year and EAP.</p>