<p>WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. Job Description: Customer Success Directors serve as the ultimate advocate for our customers, ensuring they are provided maximum value through contracting with WeDriveU for transportation solutions. They are responsible for driving customer success, growth, and retention through our Customer Engagement Model. They work with customers nationwide in the Corporate, Hospital, University, and Public Transit spaces to help them transform their transportation goals and visions. As the trusted advisor and main point of contact for our customers, the Customer Success Directors manage the overall performance of their customers' shuttle and transit systems, negotiate contract extensions and expansions, and serve as subject matter experts and resources. Additionally, the Customer Success Directors manage special projects, including, but not limited to, leading transitions to zero-emission vehicles, service optimizations, or providing feedback on innovative improvements to service throughout their customer portfolio. Duties and Responsibilities: Serve as a primary point of contact for all assigned customersRenew, retain, and, where applicable, expand all active contractsDevelop and maintain strategic customer relationships, focusing on consistent engagement to support the ongoing needs and objectives of each customerIdentify and analyze key performance indicators related to each customer, supporting contract compliance and overall customer health and satisfaction Analyze short and long-term service performance data, providing customers with actionable recommendations to drive efficiency and growthManage business reviews - align internal stakeholders, develop content, and lead presentationsIdentify advocacy opportunities for your customers and transform them into vocal advocates for our brand by completing case studies, creating opportunities for speaking engagements, or securing customer references/ referralsSupport strategy for customers to accelerate their transition to electric vehicles and achieve zero-emission goalsAttend local, regional, and national transportation conferences, workshops, and networking eventsAdditional duties and responsibilities may apply.Travel up to 40% Skills Required: At least 5 years of prior experience in Customer Success, Account Management, or a related client-facing role, preferably in a B2B environment.At least 3 years of experience in the transportation, mobility, public transit, or comparable sectors.Ability to set goals and a proven ability to achieve job performance metricsExcellent client-facing and internal communication skills, with an ability to effectively partner with customers, internal account teams, vendors, and other internal support teams for flawless execution of projectsStrong organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels). Ability to manage multiple priorities and projects at onceSeveral years of experience directly managing, advising, and negotiating with enterprise customers at all levels of seniority, with a track record of building trust and fostering successful business relationshipsStrong analytical skills, with the ability to draw quick, insightful conclusions from data sets and deliver actionable recommendationsSolid financial background or a strong understanding of financial concepts, to analyze P&Ls and construct intricate pricing sheetsRigorous, attentive to details, with an ability to adhere closely to established processes, while also being involved in process enhancement initiativesOutstanding written, verbal, and presentation skills. You can clearly articulate complex concepts and deliver value in every customer interaction. Preferred Skills & Qualifications Bachelor's degree preferred but not required-equivalent experience will also be considered.Proficiency in Customer Relationship Management (CRM) systems is required, and knowledge of SalesforceKnowledge of the procurement process (experience drafting RFP's)Passion for and experience working in transportation demand management, including carpooling, vanpooling, employee shuttles, Mobility as a Service (MaaS), bike/ped, and public transit options, or with zero-emission vehicles and sustainability We Offer Physical Health Exceptional Medical, Dental, Vision, and Life Insurance benefits Financial Health Competitive compensation packages-including base salary, bonus, and benefits-along with unlimited PTO.401(k) with 4% employer matchFinancial Wellness ToolCommuter Benefits Emotional Health Employee Assistance Program (EAP)Unlimited PTO Paid holidaysPet & Legal Insurance Personal Development On-the-job training and skills developmentInternal transfer opportunities for career growth</p> <ul> <li>Benefits vary by position and location WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain, and develop the best talent available. </li></ul>