<p>GENERAL JOB DESCRIPTION:</p> <p>Courteously and efficiently operates central communications center so that all telephone calls and paging are promptly taken care of to the best interest of patients and staff of the clinic.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Routes all incoming calls to appropriate personnel. </li><li>Assist with assigning documents to the corresponding patient's chart with the appropriate parameters. </li><li>Serve as backup with opening and distributing mail to appropriate parties (including looking up patients in EMR for physician and account number). </li><li>Assist with return mail by researching and verifying current address along with updating the patient's EMR account, adding bad address flag when applicable. </li><li>Takes messages as requested and processes appropriately. </li><li>Responds to emergency calls according to established procedure. </li><li>Communicates general clinic information. </li><li>Organizes and efficiently handles switchboard material. </li><li>Uses paging system according to established procedures as needed. </li><li>Reports required telephone repair service to supervisor. </li><li>Return voicemails as well as making second and third attempts to patients who have left voicemails. </li><li>Cancel patient appointments as directed by patients, providers, or Service Center Manager. </li><li>All other duties and projects as assigned. </li></ul> <p>QUALIFICATIONS</p> <p>Education:</p> <ul> <li>High School diploma or GED </li></ul> <p>Experience:</p> <ul> <li>One year experience answering a switchboard. </li><li>Previous experience working in a medical office desirable. </li></ul> <p>Licensure: N/A</p> <p>Special Skills:</p> <ul> <li>Knowledge of computer systems and applications, including Microsoft Word and Microsoft Excel. </li><li>Detail oriented and well organized. </li><li>Spanish-speaking preferred. </li></ul> <p>Physical Demands:</p> <ul> <li>Ability to sit for long periods of time and multi-task. </li><li>Ability to handle phone calls. </li><li>Ability to effectively communicate with employees, management and physicians in person and by phone. </li><li>Must be able to lift 20-30 pounds on occasion when picking up mail. </li><li>Ability to maintain strict confidentiality of information. </li><li>Must have adequate visual acuity to read, the ability to interpret and understand written material. </li><li>Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers. </li><li>Telephone use - with or without headset - constantly </li><li>Telephone switchboard - constantly </li><li>Computer use - constantly </li><li>Paging System use - frequently </li><li>Photocopier use - frequently </li><li>Fax machine use - frequently </li></ul> <p>Environmental Working Conditions:</p> <ul> <li>Office setting with rare conditions of extreme noise. </li><li>No conditions of chemicals/fumes/odors and dust/messiness. </li></ul>