<p>About the Role:</p> <p>We are seeking a detail-oriented Contract Technical Writer to spearhead a critical documentation overhaul for our Account Risk and Transaction Risk teams. This role is not just about recording processes; it is about building a foundation for the future of our operations. You will be responsible for auditing existing procedures, bridging documentation gaps, and-most importantly-structuring our Standard Operating Procedures (SOPs) for ingestion by LLMs and other AI tools.</p> <p>What You Will Do:</p> <ul> <li>SOP Modernization: Audit and update legacy SOPs for the Account Risk and Transaction Risk teams to ensure they reflect current platform tools, compliance standards, and operational workflows. </li><li>Documentation Gap Analysis: Partner with leaders across risk to identify areas where processes are undocumented or rely on "tribal knowledge," and shadow SMEs to draft new, comprehensive SOPs from scratch. </li><li>AI Optimization & Structuring: Re-engineer documentation into high-quality, structured formats (such as Markdown) optimized for RAG (Retrieval-Augmented Generation) and LLM ingestion. </li><li>Information Architecture: Apply consistent metadata, hierarchical tagging, and clear taxonomies to ensure that an AI can accurately parse, index, and retrieve risk-related information. </li><li>Cross-Functional Collaboration: Partner with Risk Leads, Product Managers, and Engineering teams to ensure that documentation evolves in lockstep with product updates and fraud-prevention strategies </li><li>Quality Control: Maintain a high bar for clarity, brevity, and actionable instructions, ensuring all content is accessible for both human analysts and automated systems. </li></ul> <p>What We Look For:</p> <ul> <li>Experience: 3+ years of experience in technical writing, preferably within FinTech, Risk Operations, Trust & Safety, or highly regulated environments. </li><li>Risk Knowledge: A fundamental understanding of risk monitoring, fraud detection, or transaction dispute processes. </li><li>AI Fluency: Familiarity with how LLMs process information and a proven ability to structure content for "Chat-with-your-docs" internal tools. </li><li>Technical Proficiency: Strong skills in Markdown, Confluence, Git, or similar documentation-as-code tools. </li><li>SME Engagement: A natural ability to interview technical experts and translate complex, high-stakes processes into simple, foolproof instructions. </li><li>Detail Obsession: You are someone who catches the smallest inconsistency and understands that in Risk, the details are everything. </li></ul> <p>This is a temporary contract position with an expected duration of three months, with the potential for extension if needed.</p> <p>New Hire Hourly Pay Rate: $60/hr. - $65/hr.</p> <p>At Bluevine, we recognize the importance of fair and competitive compensation. Exact compensation may vary based on a variety of factors, including your experience, skills, and qualifications, as well as market trends.</p>