<p>The FamilySearch Library operations manager takes holistic responsibility for defining and leading the daily operations and staffing needs of the world's largest genealogical research library. First and foremost, he or she focuses on people and adheres to the Family History Department quality standards of inspiration, trust, kindness, effectiveness, and simplicity. This role requires strategic vision, premier customer service, proactively addressing issues, multitasking capability, and developing a mixed workforce consisting of employees, missionaries, and volunteers.</p> <p>In coordination with various cross-departmental teams, he or she mobilizes FamilySearch's resources to align library services, professional expertise, and organizational priorities to effectively deploy resources and personnel to enable the nourishing of temples with names so that families can be united for eternity.</p> <ul> <li>Provide direct leadership and oversight to multiple teams including hiring, performance management, and development. </li><li>Foster a collaborative, inclusive, and respectful workplace culture focused on service excellence. </li><li>Work across Church Departments to ensure facility functionality and safety. </li><li>Oversee daily library operations, addressing communications, workflow, staffing, guest experience, and resource challenges. </li><li>Track and report key performance indicators and relevant metrics. </li><li>Represent FamilySearch products with knowledge and confidence. </li><li>Take on additional special assignments as needed. </li></ul> <p>Required</p> <ul> <li> <p>Bachelor's degree (or equivalent experience) and ten plus years of experience or a master's degree and eight years of experience, and/or equivalent education and experience.</p> </li><li> <p>Requires collaboration and operational execution with other businesses or external entities.</p> </li><li> <p>Extensive expertise in product, technology, service, strategy, and business complexities.</p> </li><li> <p>Provides innovative and seasoned direction in area of expertise.</p> </li><li> <p>Must have exceptional professional skills and experience with a proven track record of completing large complex projects requiring multilateral support and coordination.</p> </li><li> <p>Must possess previous management experience directly managing employees or in a senior project management role.</p> </li><li> <p>Interpersonal Skills: Developed communication and diplomacy skills used to persuade and influence. Strong communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas/departments and external customers/agencies.</p> </li><li> <p>IFMA Training - FMP, Facility Management Professional</p> </li></ul> <p>Preferred</p> <ul> <li>Experience with FamilySearch products and basic genealogical principles </li><li>PMP certification or extensive project management experience </li><li>Fluency in another language other than English </li><li>Experience in strategic planning and scheduling large workforces in a public facing environment </li></ul>