<p>NICE CXone Developer</p> <p>About the role</p> <p>As a NICE CXone Developer , you will make an impact by leading the design, development, migration, and optimization of contact center solutions across multiple business lines. You will be a valued member of the delivery team and collaborate closely with cross-functional stakeholders to ensure seamless implementation of IVR flows, integrations, and CXone capabilities.</p> <p>In this role, you will:</p> <ul> <li>Serve confidently in a client-facing role, managing multiple stakeholders effectively. </li><li>Coordinate requirements gathering, design, release planning, development, testing, and deployment of IVR flows and migrations from on-prem Cisco to CCaaS. </li><li>Design and build call flows, chat solutions, and backend integrations using APIs. </li><li>Provide SME support for NICE BU, contributing to solution design and network optimization. </li><li>Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. </li></ul> <p>Work model</p> <p>We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work life balance through our various wellbeing programs.</p> <p>What you need to have to be considered</p> <ul> <li>5+ years of experience with NICE InContact and/or NICE CXone. </li><li>5+ years of experience working with RESTful Webservices/APIs. </li><li>3+ years of experience scripting in NICE CXone Studio. </li><li>Strong conflict management and organizational communication skills. </li><li>Proven ability to collaborate and work effectively in a team environment. </li></ul> <p>These will help you stand out</p> <ul> <li>Experience in creating contact center dashboards. </li><li>Experience working with cloud-based SaaS/PaaS/IaaS systems including servers, databases, and network infrastructure. </li><li>Troubleshooting and technical assistance expertise for scripting and system issues. </li><li>Ability to guide team members on IVR enhancements and solution design. </li><li>Experience coordinating issue resolution and communication across technical teams. </li></ul> <p>Please note, this role is not able to offer visa transfer or sponsorship now or in the future.</p> <p>Applications will be accepted until 3/15/2026.</p> <p>Salary and Other Compensation</p> <p>The annual salary for this position is between $80,000p.a - $125,000p.a depending on experience and qualifications. This position is eligible for Cognizant's discretionary annual incentive program.</p> <p>Cognizant offers the following benefits for this position, subject to eligibility:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting and may be modified at any time.</p> <p>#LI-SS2</p>