<p>Summary</p> <p>At Regis College, the Technology Support Specialist plays a vital role in connecting people with the technology they need to succeed. As a Technology Support Specialist, you will gain hands-on experience with cloud services, cybersecurity, instructional technology, and enterprise applications, while working as part of a collaborative and mission-driven IT team. The Technology Support Specialist serves as a primary point of contact for faculty, staff, and students seeking IT support and customer service. This role is highly collaborative, working closely with IT colleagues to deliver reliable, responsive, and user-friendly technology services. The specialist provides hardware, software, classroom technology, and enterprise application support, ensuring the university community can effectively use technology for teaching, learning, research, and operations.</p> <p>Essential Functions</p> <ul> <li>Provide IT help desk / service desk support via in-person, phone, email, and chat channels. </li><li>Troubleshoot, diagnose, and resolve issues with Windows and Mac operating systems, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), Zoom, Adobe, and Learning Management Systems (LMS). </li><li>Support, maintain, and configure desktops, laptops, printers, mobile devices (iOS/Android), and peripheral equipment. </li><li>Install, update, and repair operating systems, security software, and applications. </li><li>Set up, maintain, and troubleshoot audio-visual (AV) and multimedia technology in classrooms and event spaces, including projectors, digital displays, sound systems, and video conferencing equipment. </li><li>Partner with IT staff to evaluate and implement new technologies, including cloud services, endpoint management, and collaboration platforms. </li><li>Contribute to existing knowledge base articles, training documentation, and user instructions. </li><li>Promote cybersecurity best practices and protect confidential data. </li></ul>