<ul> <li>Develops, plans, implements, analyzes, and organizes operations for the Agency. </li><li>Responsible for the delivery of care for all patients served by the Agency by providing supervision and support to the Clinical Manager(s). </li><li>Works in conjunction with Operations and Finance Departments to establish Agency's revenue and budget goals. </li><li>Recognizes clinical leadership and provides support and supervision to the clinical manager(s) to promote more effective performance and delivery of quality home services. </li><li>Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies. </li><li>Conducts QAPI committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow-up visits with referral sources. Ensures deficiencies identified are follow through in a timely manner. </li><li>Communicates with the Operations for direction, problem solving and implementation of programs and protocols. </li><li>Reviews and processes Health Insurance Portability and Accountability Act complaints and contacts with Compliance & Regulatory with any questions. Maintains records and forms as required. </li><li>Reviews and adheres to all Company policies and procedures and the Employee Handbook. </li><li>Partners with Senior Director of Service Marketing to meet budgeted admission goals. </li><li>Participates in sales and marketing initiatives. Knowledge of business management, government regulations and accreditation standards. </li><li>Ability to maintain confidentiality. </li><li>Ability to read, analyze and interpret medical documents, financial reports, and legal documents. </li><li>Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community. Strives to maintain exemplary internal/external customer service. </li><li>Demonstrates effective leadership skills to motivate, educate, supervise, and support staff in the development of a cohesive team. </li><li>Demonstrates knowledge of current quality improvement methodology. Competent to utilize generally accepted quality improvement monitoring and reporting tools and methods. </li><li>Must read, write, and speak fluent English. </li><li>Must have good and regular attendance. </li><li>Approximate percentage of time required to travel. </li></ul>