<p>Department IT Analyst</p> <p>Human Resources</p> <p>"Follow your calling, Find your career"</p> <p>Please apply by 9/1/2025</p> <p>Salary Range $65,251.00 - $97,876.00</p> <p>This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.</p> <p>Location:</p> <p>700 E 4th Street, Charlotte NC 28202</p> <p>Position Summary:</p> <p>The Business Analyst identifies, elicits, documents, and communicates technology requirements based on the strategic plans and project arrays for Mecklenburg County departments. Incumbents must be knowledgeable of both the business (department) needs and the related information technologies that assist in addressing those needs. Incumbents are responsible for assisting in mapping a technology process to meet business needs, evaluating, and refining that process, and serving as a liaison between the department and IT. The incumbent will also support escalated production issues, evaluate and perform root cause analysis and determines the best resolution. This position is responsible for system configuration, conducting thorough testing, performing ongoing maintenance, and deploying new features to enhance functionality.</p> <p>Essential Functions:</p> <ul> <li>Configure and maintain benefits setup in PeopleSoft, including plans, programs, rates, and eligibility rules, to ensure accurate administration and compliance with organizational policies and regulatory requirements. </li><li>Develop, troubleshoot, and maintain PeopleSoft Queries to support HR and Benefits operations, ensuring data accuracy, usability and alignment with business needs. </li><li>Engage in weekly sprint meetings to collaborate with cross-functional teams, prioritize tasks, and support agile delivery of HR and Benefits system enhancements. </li><li>Design, review, and update Standard Operating Procedures (SOPs) to ensure consistency, compliance, and alignment with HR and Benefits system processes. </li><li>Analyze and optimize HR business processes within PeopleSoft HCM modules (e.g., Core HR, Benefits, Payroll). </li><li>Manage and facilitate requirements gathering for medium-size and moderately complex technology projects. Medium-size and moderately complex technology projects have characteristics such as being department-wide in scope, utilizing a new technology platform, requiring an in-depth understanding of both the current and future state design, and having the potential or likelihood of improving productivity and efficiency. </li><li>Provide end-user support and training for HR staff on PeopleSoft functionality and best practices </li><li>Develop solution requirements (functional and non-functional). </li><li>Assist in the development of business design documentation. </li><li>Assimilate, evaluate, analyze, implement, and maintain financial systems which are enterprise-wide and provide payments to employees and external vendors. </li><li>Perform regular systems and security monitoring, and help set up, maintain and delete user accounts. </li><li>Develop and maintain relevant procedures and standards ensuring that hardware and systems work as expected. </li><li>Configure and troubleshoot software enhancements for application deployments and infrastructure upgrades. </li><li>Diagnose and correct computer systems issues. </li><li>Support and recommend software and hardware enhancements. </li><li>Configure, install, maintain and upgrade computer systems software. </li><li>Administer and maintain security in the software application. </li><li>Create reports, extract and import data to/from the system. </li><li>Help conduct fit-gap analyses. </li><li>Meet with departmental subject matter experts and associated staff to document technology requirements (hardware, software, etc.). </li><li>Write system specifications, build process maps, and capture requirements. </li><li>May assist in the development of high-level as well as detailed requirements documentation. </li><li>Act as a liaison between Human Resources and County IT Services during active projects. </li><li>Create and execute of test plans/scripts. </li><li>Support application upgrades, integrations, customer-requested enhancements, special projects, and daily production support issues. </li><li>Support ITS technical developers with requirements definition, testing, and customer communications. </li><li>Assist in the analysis and design of system deliverables based on business requirements. </li><li>Assist with the development of new queries, including gathering requirements, validating data, and analyzing results. </li><li>Address and resolve production support requests to ensure system stability and user satisfaction. </li><li>Duties may vary depending on assignment. </li><li>Ability to work independently as well as part of a team to achieve required results. </li></ul> <p>Minimum Qualifications:</p> <p>Experience: Minimum of two years of directly related experience</p> <p>Education: Bachelor's degree in Information Technology, Business Administration, or related to specific assignment.</p> <p>Combination of relevant education and relevant experience accepted? Yes</p> <p>Preferred Qualifications:</p> <p>Significant knowledge of PeopleSoft HCM</p> <p>Working knowledge of Human Resource function and related Benefit business processes</p> <p>Advanced proficiency in advanced Excel functions and data validation techniques to ensure data integrity and streamline reporting.</p> <p>Critical thinking and a disciplined approach to testing</p> <p>Knowledge of Payroll processing and HR system Integration</p> <p>PeopleSoft Query and report writing concepts</p> <p>Understanding of PeopleSoft Benefits Administration processing</p> <p>Experience working with vendors and 3rd party solutions</p> <p>Knowledge of PeopleSoft's Benefits Administration process which includes election errors, out of sequence processing, passive events, and the COBRA process</p> <p>Licenses and Certifications:</p> <p>May requires a valid North Carolina or South Carolina Driver's License</p> <p>May require County Driving Privileges</p> <p>Knowledge, Skills and Abilities:</p> <p>Knowledge:</p> <p>System Development Life Cycle (SDLC) models\Modeling language for documenting requirements</p> <p>Current software development technologies, trends, and methodologies</p> <p>Knowledge of SQL and experience querying and analyzing data.</p> <p>Skills</p> <p>Leading small teams, organizing parallel efforts, setting goals, tracking progress</p> <p>Group and 1:1 interviewing to elicit requirements as well as creative thinking</p> <p>Working with system architects, developers, Quality Assurance, and vendor personnel in requirements gathering process</p> <p>Research, evaluate and recommend technological solutions</p> <p>Understanding the methodical process of system programs, troubleshooting, and problem analysis</p> <p>Abilities</p> <p>Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.</p> <p>Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals.</p> <p>Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</p> <p>Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships.</p> <p>Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs.</p> <p>Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.</p> <p>Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.</p> <p>Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently.</p> <p>Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.</p> <p>Computer Skills:</p> <p>A high level of computer literacy is necessary for this position, including the ability to utilize complex requirements gathering tools and portfolio management systems.</p> <p>Advanced knowledge in Microsoft Excel and/or Access</p> <p>Work Environment:</p> <p>Works in an office setting with moderate noise</p> <p>Selection:</p> <p>This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.</p> <p>Reasonable Accommodations Statement:</p> <p>To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.</p> <p>Disclaimer Statement:</p> <p>This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</p>