<p>Overview</p> <p>Job Title: Team Services Specialist - Payroll Experience</p> <p>Department: Corporate Finance</p> <p>Reporting To: Team Services Manager</p> <p>Employment Type: Full Time</p> <p>Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.</p> <p>Location: Philadelphia</p> <p>Work Arrangement: Hybrid</p> <p>Overview:</p> <p>Audacy Team Services is responsible for maintaining the integrity of employee data and promptly addressing inquiries and requests related to employee information, changes, and reporting - all housed within our HRIS system (UKG). A member of Audacy Team Services is expected to show optimal customer service when providing administrative support to employees and work closely with the HR and Payroll teams to facilitate the Hire-to-Retire process.</p> <p>Responsibilities</p> <p>What You'll Do:</p> <ul> <li>Processes payroll prechecks for over 500 employees, including union employees across multiple unions. </li><li>Performs calculations in overtime, vacation, sick time and union contributions. </li><li>Prepares reports that include summaries of earnings, tax deductions and union dues. </li><li>Resolves payroll discrepancies and responds timely to employee queries. </li><li>Provides initial resolution support and ensures prompt, accurate, and consistent handling of inquiries via ticketing system, phone, and face-to-face engagement. </li><li>Processes employee data changes related to payroll, benefits, unemployment, child support garnishment orders, PTO, employment verifications, job changes, salary, terminations, org-level changes, and HR transactions. </li><li>Provides aid and guidance to employees seeking to update personal information in MyHR. </li><li>Reassigns tickets via the cloud-based ticketing system to ensure inquiries are addressed by the appropriate departments. </li><li>Owns market documents that support all changes (Contracts, CBAs, Offer Letters, Notification Forms, etc.) </li><li>Prepares weekly and monthly reporting for AST Director, Controllers, and Managers. </li><li>Partners with SMEs to resolve specific inquiries that require further research and knowledge. </li><li>Adheres to ATS Service Level Agreement (SLA) to ensure optimal customer service is consistently achieved. </li><li>Participates in team projects and identifies process improvement opportunities. </li></ul> <p>Qualifications</p> <p>More About You:</p> <p>Required & Preferred:</p> <ul> <li>Previous experience working with multiple unions in the media industry (specifically AFTRA , WGA, IBEW). </li><li>Previous experience with employee data or HRIS functions. </li><li>Excellent written and verbal communication skills. </li><li>Ability to meet strict deadlines. </li><li>Shows integrity, discretion, and sensitivity to confidential data. </li><li>Solution-oriented, organized, and highly attentive. </li><li>Ability to work in a fast paced and constantly changing environment. </li><li>Ability to research, interpret, and reconcile data. </li><li>Ability to keep stakeholders informed. </li><li>Bachelor's degree in Finance or related field. </li><li>2+ years of HR, Payroll, or data processing work experience. </li><li>1+ year of customer service related work experience. </li><li>1+ year of Union experience. </li><li>1+ year of Workday experience. </li><li>UKG (Ultimate) / Business Intelligence. </li><li>Zendesk Ticketing System. </li><li>Google Suite. </li></ul> <p>Important Notes:</p> <p>Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.</p> <p>About Us</p> <p>Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.</p> <p>EEO</p> <p>Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.</p>