<p>General information</p> <p>Career area</p> <p>Risk</p> <p>Work Location(s)</p> <p>500 Woodward Avenue, MI, 601 S. Tryon Street, NC</p> <p>City</p> <p>Charlotte, NC</p> <p>Remote?</p> <p>No</p> <p>Ref #</p> <p>21356</p> <p>Posted Date</p> <p>12-16-25</p> <p>Working time</p> <p>Full time</p> <p>Ally and Your Career</p> <p>Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?</p> <p>Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.</p> <p>The Opportunity</p> <p>Ally's Crisis Management (CM) function operates under the Business Disruption Risk pillar of Operational Risk & Resilience. This Manager role will lead CM's Incident & Technology Management function, and report to the Director of Crisis Management & Business Continuity. This role will be responsible for overseeing the development, documentation, and execution of incident response and crisis management processes. The Manager will ensure effective use of threat and asset monitoring, emergency notification, and planning/response management procedures and tools to manage incidents and mitigate business disruption. The ideal candidate will have prior crisis or emergency management experience, a background utilizing crisis management related platforms, and the ability to build collaborative partnerships with key stakeholders.</p> <p>At this time, Ally will not sponsor a new applicant for employment authorization for this position.</p> <p>This role reports to the office on hybrid bases #LI-Hybrid</p> <p>The Work Itself</p> <ul> <li>Lead, mentor, and develop the CM Incident & Technology Management team. </li><li>Oversee the development, maintenance, and execution of incident response and crisis management processes and procedures </li><li>Coordinate and lead response management activities, sometimes out of regular working hours and on weekends. </li><li>Partner routinely with other CM teams to support Ally preparedness activities-planning, training, and exercises. </li><li>Oversee day-to-day CM threat monitoring activities to facilitate timely identification and notification of, and response to, incidents or crises. </li><li>Coordinate with internal and external team members to identify and escalate potential risks and implement and track mitigation measures to support Ally's preparedness. </li><li>Manage the effective use of threat and asset monitoring, emergency notification, and planning/response management tools. </li><li>Lead enterprise-wide emergency notification testing and reporting. </li><li>Collaborate with technology partners to optimize technology solutions that support crisis management efforts. </li><li>Prepare and present situation reports and assessments to senior management and other collaborators. </li><li>Lead or support development of metrics and periodic reporting to illustrate and summarize incidents and crisis management related operations. </li></ul> <p>The Skills You Bring</p> <ul> <li>Bachelor's degree in Crisis/Emergency/Disaster Management strongly preferred </li><li>5+ years of experience in operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience required. </li><li>Experience in risk management or crisis management within financial services, strongly preferred </li><li>Background managing or using tools common to crisis or incident management, such as incident management platforms, monitoring and tracking tools, and emergency notification systems required. </li><li>Experience coordinating or participating in the response to a major, unplanned disrupted event that required activation of incident or crisis management teams and plans required. </li><li>People management experience (managing individuals or a team) within crisis management or a related field strongly preferred. </li><li>Strong analytical skills with experience in incident response, situation reporting, and risk assessment. </li><li>Strong communication skills (both verbal and written) and ability to interact with others-including senior leadership and executives-in a professional manner. </li><li>Ability to manage multiple projects and priorities in a fast-paced environment. </li></ul> <p>How We'll Have Your Back</p> <p>Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:</p> <ul> <li>Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). </li><li>Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. </li><li>Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. </li><li>Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. </li><li>Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. </li><li>Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. </li><li>To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf </li></ul> <p>Who We Are:</p> <p>Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.</p> <p>Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.</p> <p>We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.</p> <p>Base Pay Range: $90000 - $150000 USD</p> <p>An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.</p> <p>Incentive Compensation: This position is eligible to participate in our annual incentive plan.</p>