<p>Patient Counselor-Tarpon Springs</p> <p>St. Luke's Cataract & Laser Institute is looking to hire a full-time, patient counselor to join our team at our Tarpon Springs location.</p> <p>Company Mission</p> <p>"Life Changing Vision" is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.</p> <p>Why work at St. Luke's?</p> <p>St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.</p> <p>About the Position</p> <p>The Patient Counselor at the Eye Institute plays a vital role in guiding patients through their eye care journey. This position is responsible for educating patients about treatment options, surgical procedures, insurance coverage, and financial responsibilities. The counselor serves as a liaison between the patient, clinical team, and administrative staff to ensure a seamless and supportive experience.</p> <p>What do we look for?</p> <ul> <li>Educate patients on surgical and non-surgical treatment options, including LASIK, cataract surgery, glaucoma treatments, and other ophthalmic procedures </li><li>Provide detailed information about insurance benefits, out-of-pocket costs, and financing options </li><li>Coordinate with insurance companies to verify coverage and obtain prior authorizations </li><li>Maintain accurate and confidential patient records in compliance with HIPAA regulations </li><li>Collaborate with physicians, technicians, and billing staff to ensure continuity of care </li><li>Address patient concerns with empathy and professionalism, escalating issues when necessary </li><li>Participate in patient education seminars and outreach events as needed </li></ul> <p>The Benefits of working for St. Luke's</p> <ul> <li>Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay </li><li>Opportunity to build a career with a longstanding, reputable organization </li><li>Leadership and Career Advancement opportunities </li><li>Competitive wages and certification bonuses </li><li>Monday - Friday work week </li><li>Weekends and Holidays off </li></ul> <p>See more benefits at http://www.stlukeseye.com/careers/benefits/</p> <p>We are an Equal Opportunity Employer and a Drug and Smoke Free Workplace</p> <p>We participate in the E-Verify Program</p>