<p>Kforce is immediately seeking an experienced Product Manager in support of our enterprise telecommunications and mass media client based in Stamford, CT.</p> <p>Summary: We are seeking a dynamic and experienced Product Manager to lead digital communications initiatives focused on outage-related use cases. This role is part of our expanding Digital Services and CX organization and plays a critical part in shaping Charter's customer commitment strategy, including rebranding efforts and proactive service recovery. You will own the end-to-end product lifecycle for digital troubleshooting tools, customer portals, websites, and outage communications-excluding IVR. Your work will directly impact how customers experience and recover from service interruptions, including the development of proactive crediting strategies based on outage type and usage impact.</p> <p>Key Responsibilities</p> <ul> <li>Lead product development for digital outage communications, including planned vs. unplanned outage detection and customer impact analysis </li><li>Drive the evolution of the customer commitment strategy and digital rebranding initiatives </li><li>Own digital troubleshooting, appointment management, and outage experience across web and portal platforms </li><li>Gather and document business and technical requirements with a strong CX lens </li><li>Collaborate cross-functionally with engineering, QA, design, and business stakeholders to deliver high-impact solutions </li><li>Manage project timelines, identify risks (e.g., QA delays), and communicate status updates effectively </li><li>Bridge the gap between business needs and technical execution, ensuring alignment across teams </li><li>Utilize both Agile and Waterfall methodologies as appropriate to the project </li><li>Support hiring and onboarding of additional team members as the scope expands* 5-10 years of experience in product management, with a strong background in both product ownership and business analysis </li><li>Proven experience in digital communications, preferably within the telecommunications industry </li><li>Deep understanding of the product lifecycle and customer experience principles </li><li>Strong documentation and requirement-gathering skills </li><li>Familiarity with QA processes and ability to assess timeline risks </li><li>Proficiency with tools such as JIRA, Microsoft Excel, PowerPoint, and other MS Office applications </li><li>Experience working in hybrid Agile/Waterfall environments </li></ul>