<p>Do you like to work with customers?  Are you driven by numbers?  Do you excel at organization?  Green Bay Water is currently looking for a part-time Billing Assistant to join their team.</p> <p> </p> <p>This position performs work related to the processing of customer payments, processing of meter exchange, customer service scheduling and record keeping, customer file maintenance, document scanning, and other customer records.</p> <p>Hiring Range: $22.63 - $24.42/hour</p> <p>Work Schedule: Monday - Thursday 9:30am - 2:30pm & Friday 7:00am-11:00am</p> <p>The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premiums incentives and other benefits.</p> <p>We are committed to fostering a diverse and inclusive work environment.  We invite candidates of all backgrounds and experiences to apply, knowing that unique perspectives enhance our service to the community.</p> <p>General</p> <ul> <li>Opens and reviews customer payments received via mail; processes payments received by mail through the check/stub scanning software system. </li><li>Serves as primary cashier for front counter and/or drive-up window. </li><li>Serves as primary phone contact with customers and provides answers to inquiries and complaints. </li><li>Runs errands to bank, city hall, and post office, and other errands as directed. </li><li>Sorts incoming mail and distributes; organizes outgoing mail for pickup. </li><li>Reviews owner and realtor correspondence for accuracy. </li><li>Generates written correspondence, job sheets, transfers, and complaint sheets. </li><li>Scans customer documents and attaches electronically to the corresponding customer accounts in the billing system database. </li><li>Purges customer documents in the customer file system for dated material to be stored off site. </li><li>Processes customer change-of-address notices and undelivered mail and follows up on customers with no known address. </li><li>Assist Metering & Cross Connection Control Specialist with maintaining cross connection and meter test and exchange databases and scheduling of appointments. </li><li>Monitors customer water usage from meter reading software checking for exceptions and unusual usage. Contacts customers for resolution of exceptions. </li><li>Processes on-line payments made through customer's bank accounts via service companies. </li><li>May provide interpretation for non-English speaking customers as needed. </li><li>Performs other related work as required. </li><li>High school diploma. </li><li>Two years' related experience. </li><li>Bilingual in Spanish preferred. </li><li>Valid driver's license and good driving record. </li></ul> <p>A combination of equivalent experience and/or education may be considered.</p> <ul> <li>Knowledge of operating a computer and other office machinery such as a calculator, copy machine and printer </li><li>Skill in maintaining accurate records. Skill in performing varied mathematical tasks. Skill in multi-tasking. </li><li>Ability to follow oral and written instructions. Ability to communicate effectively, both orally and in writing. Ability to proficiently utilize a computer and the required software. Ability to establish and maintain effective working relationships with the staff and the public. </li><li>Ability to work with minimal supervision and to maintain confidentiality. </li><li>Ability to work the required hours of the position. </li></ul> <p>May be required to demonstrate minimum competency by successfully passing approved tests.</p> <p>Physical Requirements:</p> <p>Ability to perform the following activities:</p> <ul> <li>Lift and carry up to 20 pounds. </li><li>Ability to remain in a stationary position for up to 2 hours. </li><li>Ability to focus on projects for a long period of time. </li><li>Ability to reach, stoop and lift on a frequent basis. </li></ul> <p>The above is not to be construed as an exhaustive statement of duties, responsibilities or requirements.</p>