<p>Description</p> <p>Design Researcher - Hybrid (Corporate Strategy)</p> <p>25 Amica Way, Lincoln, RI 02865</p> <p>Thank you for considering Amica as part of your career journey, where your future is our business.</p> <p>At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company's mission and broaden our vision of what's possible. We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!</p> <p>As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.</p> <p>This role does not currently offer employment visa sponsorship.</p> <p>This role requires onsite days on our Lincoln, RI corporate campus.</p> <p>Position Summary:</p> <p>The Design Researcher will be responsible for conducting customer centric research in support of the organization's innovation strategy and goals. The role will draw upon their experience to select the most appropriate techniques and tools for various research activities, collaborating across the enterprise and involving customers and prospects as warranted.</p> <p>Responsibilities:</p> <ul> <li>With relative independence, lead enterprise design research for consumer facing products that includes promoting the use and organizational understanding of human-centered design practices in developing new innovative products, services and offerings. </li><li>Develop and implement Human Centered and Customer Experience research methods and models. </li><li>Plan and lead survey design and analysis, in-depth interviews, focus groups and other research methods to discover the motivations, behaviors, and needs of customers. </li><li>Translate research into valuable insights and strategies to help foster design innovation and create experiences that connect with customers. </li><li>Develop compelling and memorable stories to communicate the customer experience and help ground business strategy. </li><li>Assist with the development of implementation roadmaps for potential new and innovative products. </li><li>Perform significant facilitation amongst stakeholders, business units and external vendors. </li><li>Work with a variety of consultants and vendors to further the goals and objectives of key business initiatives. </li><li>May be called upon to handle other duties as required. </li></ul> <p>Requirements:</p> <ul> <li>Bachelor's degree, master's preferred, in a related field with two or more years of experience conducting design and/or customer experience research and strategy, preferably in consumer products and offerings. </li><li>Broad experience with human-centered design and/or customer experience research methods applied across the product development process. </li><li>Solid understanding and experience with Ai tools to enhance, expand and accelerate outputs </li><li>A combination of web, mobile, digital or other consumer facing products or innovations. </li><li>Research methods that might include qualitative and quantitative research, segmentation, contextual inquiries, surveys, A/B testing, card-sorting, expert (heuristic) reviews, and persona development. </li><li>Knowledge of emerging research approaches, tools, and ways to present findings. </li><li>Work well in a team environment as well as independently </li></ul> <p>Total Rewards:</p> <ul> <li>Medical, dental, vision coverage, short- and long-term disability, and life insurance </li><li>Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. </li><li>Holidays - 14 paid holidays observed </li><li>Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment </li><li>Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution </li><li>Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals </li><li>Generous leave programs, including paid parental bonding leave </li><li>Student Loan Repayment and Tuition Reimbursement program </li><li>Generous fitness and wellness reimbursement </li><li>Employee community involvement </li><li>Strong relationships, lifelong friendships </li><li>Opportunities for advancement in a successful and growing company </li></ul> <p>Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.</p> <p>The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.</p> <p>About Amica</p> <p>Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.</p> <p>Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.</p> <p>Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.</p> <p>rp</p>