<p>We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?</p> <p>The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.</p> <p>In this position...</p> <ul> <li>We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction in a call center environment. </li><li>Representatives will navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing. </li><li>The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care. </li></ul> <p>Collections Representative</p> <p>What you'll do...</p> <ul> <li>Provide account support to identify solutions for customers with payment delinquencies. </li><li>Perform skip-tracing and collection duties to determine customer contact information and make account payments current. </li><li>Navigate through a variety of system applications while speaking with customers directly. </li><li>Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. </li><li>Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit. </li><li>Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing) </li><li>Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.). </li><li>Welcome positive coaching and learning opportunities to improve your skills. </li></ul> <p>What you'll do...</p> <ul> <li>Provide account support to identify solutions for customers with payment delinquencies. </li><li>Perform skip-tracing and collection duties to determine customer contact information and make account payments current. </li><li>Navigate through a variety of system applications while speaking with customers directly. </li><li>Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. </li><li>Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit. </li><li>Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing) </li><li>Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.). </li><li>Welcome positive coaching and learning opportunities to improve your skills. </li></ul>