<p>Our associates celebrate lives. We celebrate our associates.</p> <p>Consider the possibilities of joining a Great Place to Work!</p> <p>Role and Responsibilities</p> <ul> <li>Assist the Services Manager with answering phone calls, emails, and other clerical tasks. </li><li>Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community. </li><li>Interfacing with families and assisting in providing support. </li><li>Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules. </li><li>Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin. </li><li>Answering phones, preparing reports as necessary and participating in staff meetings. </li><li>Ability to use technology while meeting with families. </li><li>Identifies and resolves problems in a timely manner. </li><li>Skillfully gathers, analyzes and trends data. </li><li>Interact and connect with families in order to provide support </li><li>Produce and maintain service contract files </li><li>Other responsibilities as assigned. </li></ul> <p>Qualifications and Education Requirements</p> <ul> <li>High school diploma or Equivalent. </li><li>1-2 years of industry experience. </li><li>3- 5 years of recent administrative or customer service experience. </li><li>State Funeral Director License is highly desired </li><li>Pay range: $23-26 </li></ul> <p>Preferred Skills</p> <ul> <li>Strong Computer Skills </li><li>Excellent Administrative Skills. </li><li>Excellent Customer Service Skills. </li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) </li><li>Ability to operate office equipment such as photocopiers, printers, fax machines, etc. </li><li>Conveys information clearly and concisely in written and spoken communication </li><li>Resolves problems and provides solutions to customers in a timely manner </li><li>Time management and organizational skills </li><li>Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available) </li></ul> <p>As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around client families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.</p> <p>Postal Code: 92637</p> <p>Category (Portal Searching): Operations</p> <p>Job Location: US-CA - Laguna Woods</p>