<p>Summary</p> <p>The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions.</p> <p>Learn more about this agency</p> <p>Summary</p> <p>The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions.</p> <p>Learn more about this agency</p> <p>Overview</p> <p>Help</p> <p>Accepting applications</p> <p>Open & closing dates</p> <p>04/20/2026 to 05/04/2026</p> <p>Salary $43,106 - $62,057 per year</p> <p>Salaries listed above are the base rate of pay for employees on the GS pay scale. A complete list of pay tables locality can be found on OPM.gov.</p> <p>Pay scale & grade GS 7 - 8</p> <p>Locations</p> <p>Many vacancies in the following locations:</p> <p>Anchorage, AK</p> <p>Little Rock, AR</p> <p>Los Angeles, CA</p> <p>San Diego, CA</p> <p>Show morefewer locations (6)</p> <p>San Francisco, CA</p> <p>Denver, CO</p> <p>Springfield, IL</p> <p>Buffalo, NY</p> <p>Seattle, WA</p> <p>Milwaukee, WI</p> <p>Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted</p> <p>Promotion potential</p> <p>8</p> <p>Job family (Series)</p> <ul> <li>0303 Miscellaneous Clerk And Assistant </li></ul> <p>Supervisory status No Security clearance Sensitive Compartmented Information Drug test Yes Financial disclosure Yes Bargaining unit status No</p> <p>Announcement number DESTIMP-12942138-26-VL Control number 865924400</p> <p>This job is open to</p> <p>Help</p> <p>The public</p> <p>U.S. Citizens, Nationals or those who owe allegiance to the U.S.</p> <p>Federal employees - Competitive service</p> <p>Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.</p> <p>Federal employees - Excepted service</p> <p>Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.</p> <p>Internal to an agency</p> <p>Current federal employees of the hiring agency that posted the job announcement.</p> <p>Career transition (CTAP, ICTAP, RPL)</p> <p>Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.</p> <p>Veterans</p> <p>Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference</p> <p>Military spouses</p> <p>Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.</p> <p>Individuals with disabilities</p> <p>Individuals who are eligible under Schedule A.</p> <p>Clarification from the agency</p> <p>All U.S. Citizens.</p> <p>Duties</p> <p>Help</p> <ul> <li>Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions. </li><li>Operates switchboard to provide assistance; takes messages or directs calls to the proper person. </li><li>Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency. </li><li>Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period. </li><li>Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment. </li><li>Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material. </li><li>Provides training and guidance to others on various facets of work performed. </li></ul> <p>Requirements</p> <p>Help</p> <p>Conditions of employment</p> <ul> <li>Must be a U.S. citizen. </li><li>Must be able to obtain a Top Secret-SCI clearance. </li><li>Some travel may be required. </li></ul> <p>Qualifications</p> <p>GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:</p> <ul> <li>Created, maintained, and disposed of records and files in accordance with policies and procedures. </li><li>Retrieved information/data from a variety of databases. </li><li>Communicated with internal staff and outside entities to obtain, verify, and provide information. </li><li>Conducted physical security checks of the premises and/or took security measures to protect sensitive information. </li></ul> <p>GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:</p> <ul> <li>Created, maintained, and disposed of records and files in accordance with policies and procedures. </li><li>Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s). </li><li>Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help. </li><li>Conducted physical security checks of the premises and ensured sensitive information was protected and secured. </li><li>Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies. </li></ul> <p>Education</p> <p>All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:</p> <p>GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.</p> <p>GS-8: Education may not be substituted for specialized experience at this grade level.</p> <p>Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.</p> <p>Additional information</p> <ul> <li>The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service. </li><li>Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation. </li></ul> <p>Expand Hide additional information</p> <p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p> <p>Benefits</p> <p>Help</p> <p>Review our benefits</p> <p>How you will be evaluated</p> <p>You will be evaluated for this job based on how well you meet the qualifications above.</p> <p>Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement.</p> <p>If you are found minimally qualified, your application will move forward to additional phases of the review process.</p> <p>The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies.</p> <p>Competencies:</p> <ul> <li>Communication </li><li>Flexibility/Adaptability </li><li>Initiative </li><li>Problem Solving/Judgement </li><li>Customer Service </li></ul> <p>Benefits</p> <p>Help</p> <p>Review our benefits</p> <p>Required documents</p> <p>Required Documents</p> <p>Help</p> <ul> <li>Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes. </li><li>A complete assessment questionnaireOther supporting documents (if applicable): </li><li>College transcripts, if qualifying based on education or if there is a positive education requirement. </li><li>Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50. </li><li>Most recent Performance Appraisal; not applicable to current FBI employeesVeterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later. </li><li>Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: </li><li>Percent of time worked in the particular position (cannot conflict with main duties. </li><li>The month/year work beganFrequency worked (i.e., daily, monthly, etc.) </li><li>Specific duties performed </li></ul>