<p>Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.</p> <p>Through the unification of sate-of-the-art and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.</p> <p>Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality.</p> <p>The robotics revolution is just the beginning at Exotec. Will you be part of it?</p> <p>Responsibilities</p> <ul> <li>Serve as the primary local maintenance service representative for assign client warehouse locations, building strong, trusted relationships with key client stakeholders </li><li>Act as the escalation point for client concerns related to system performance, service levels and maintenance operations, ensuring timely resolution and clear communication (inclusive of business-critical travel) </li><li>Lead teams of on-site Maintenance Technicians based at client warehouse locations in the North American (US & Canadian Northeastern) region, inclusive of recruiting, onboarding, day-to-day direction and guidance, performance management and regular training & development </li><li>Coordinate schedules, coverage and resources to meet service level expectations, including third-party vendors and/or inspection partners </li><li>Monitor performance and system health KPIs, providing regular and timely data reports to appropriate internal and external stakeholders </li><li>Proactively identify risks, recurring issues or opportunities for service improvement and lead corrective or preventative maintenance actions </li><li>Partner closely with internal teams (Product, R&D, Deployment Engineering, Sales, etc.) to align on contractual commitments and client expectations </li><li>Ensure operational costs and material purchasing stays within budget </li><li>Promote a strong safety culture, seeing that all maintenance team members, external partners and/or contractors, warehouse operators and any on-site visitors are compliant with health, safety and environmental standards and protocol </li></ul>