<p>Title: Strategic Account Manager</p> <p>Location: Onsite Columbia, SC</p> <p>Job Summary</p> <p>The Strategic Account Manager (SAM) is responsible for retaining existing revenue and generating sales uplift revenue within the current customer base. This role carries a quota focused on producing new revenue from assigned accounts and/or geographic territories. The SAM may work alongside additional sales representatives or personnel as needed to support short-term initiatives or targeted sales efforts.</p> <p>Duties and Responsibilities</p> <ul> <li>Pursue additional business with existing large and mid-market enterprise customers (full potential value above ~$10k MRC) within the assigned market territory. </li><li>Use CRM tools to manage sales opportunities and provide accurate reporting and forecasting. </li><li>Develop proposals using the full suite of Segra products to win additional business with existing customers. </li><li>Meet new revenue quotas while reducing churn and increasing customer retention. </li><li>Maintain strong relationships with assigned Segra customers to preserve the existing revenue base. </li><li>Investigate and resolve customer issues while positioning additional products and services. </li><li>Prepare and deliver effective sales presentations to existing customers. </li><li>Re-term existing accounts as applicable to ensure retention. </li><li>Maintain and update customer and company contacts, presentations, proposals, and sales records. </li><li>Submit accurate customer contracts via CRM to Sales Engineering or Customer Care for provisioning. </li><li>Coordinate with customers and internal teams to ensure timely product delivery and communication. </li><li>Provide ongoing support to ensure customer satisfaction. </li></ul> <p>Qualifications</p> <ul> <li>Degree in sales, marketing, or a related field; equivalent work experience or a combination thereof. </li><li>Previous enterprise-level ILEC-CLEC or managed services sales experience preferred. </li><li>Minimum of 5 years in telecommunications or technology sales, including products such as core connectivity, extended connectivity, storage and cloud services, and security solutions. </li><li>Proven success in serving and selling to major enterprise accounts (sales > ~$10k MRC). </li></ul> <p>Key Competencies</p> <ul> <li>Strong communication and time management skills. </li><li>Proficiency in Microsoft Office; experience with Microsoft Dynamics preferred. </li><li>Ability to design strategic plans that align Segra products with evolving customer needs. </li><li>Conduct quarterly account reviews to reinforce Segra's position as the provider of choice. </li><li>Problem-solving skills to adapt products and services as needed. </li><li>Ability to leverage existing relationships for referrals to prospective major accounts. </li></ul>